University of California, Davis
Setting Expectations & Assessing Performance Issues
University of California, Davis

Setting Expectations & Assessing Performance Issues

Kris Plachy

Instructor: Kris Plachy

24,445 already enrolled

Included withCoursera Plus

Gain insight into a topic and learn the fundamentals.
4.8

(656 reviews)

17 hours to complete
3 weeks at 5 hours a week
Flexible schedule
Learn at your own pace
96%
Most learners liked this course
Gain insight into a topic and learn the fundamentals.
4.8

(656 reviews)

17 hours to complete
3 weeks at 5 hours a week
Flexible schedule
Learn at your own pace
96%
Most learners liked this course

Details to know

Earn a career certificate

Add to your LinkedIn profile

Assessments

3 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

Placeholder

Build your subject-matter expertise

This course is part of the Coaching Skills for Managers Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate
Placeholder
Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

There are 4 modules in this course

This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.

What's included

12 videos5 readings1 assignment2 discussion prompts

We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.

What's included

7 videos4 readings1 assignment2 discussion prompts

In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.

What's included

6 videos1 reading1 assignment1 peer review

In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.

What's included

4 videos1 peer review

Instructor

Instructor ratings
4.9 (126 ratings)
Kris Plachy
University of California, Davis
6 Courses103,008 learners

Offered by

Recommended if you're interested in Leadership and Management

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews

Showing 3 of 656

4.8

656 reviews

  • 5 stars

    80.79%

  • 4 stars

    15.54%

  • 3 stars

    2.74%

  • 2 stars

    0.45%

  • 1 star

    0.45%

AC
5

Reviewed on Apr 26, 2020

RM
5

Reviewed on Jan 7, 2017

PS
5

Reviewed on May 2, 2018

New to Leadership and Management? Start here.

Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions