Conflict Resolution Skills
Completed by Sarah Rodriguez
June 1, 2017
6 hours (approximately)
Sarah Rodriguez's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Discussion Facilitation
- Category: Communication Strategies
- Category: Leadership
- Category: Verbal Communication Skills
- Category: Strategic Communication
- Category: Negotiation
- Category: Conflict Management
- Category: Interpersonal Communications
- Category: Mediation
- Category: Problem Solving
- Category: Cooperation
- Category: De-escalation Techniques
