- Empathy
- Customer Support
- Technical Support and Services
- Communication
- Customer Complaint Resolution
- Customer Relationship Management
- Greeting Customers
- Critical Thinking and Problem Solving
- Problem Solving
- Customer and Client Support
- Process Management
- Customer Engagement
Customer Service Fundamentals
Completed by ZAID BEN ALLOUCH
March 25, 2021
14 hours (approximately)
ZAID BEN ALLOUCH's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
