Customer Service Fundamentals
Completed by Jim Ye
August 5, 2020
12 hours (approximately)
Jim Ye's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Communication
- Category: Customer Support
- Category: Customer Service
- Category: Customer Relationship Management
- Category: Customer Complaint Resolution
- Category: Concision
- Category: Customer Engagement
- Category: Telephone Skills
- Category: Empathy
- Category: Customer experience improvement
- Category: Greeting Customers
- Category: Process Management
