- Empathy
- Active Listening
- Conscientiousness
- Customer Service
- Problem Solving
- Resourcefulness
- Customer Support
- Service Level Agreement
- Technical Support
- Rapport Building
- Process Management
- Verbal Communication Skills
Customer Service Fundamentals
Completed by ANAND BALAGOPAL
May 21, 2019
21 hours (approximately)
ANAND BALAGOPAL's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
