- De-escalation Techniques
- Leadership
- Strategic Communication
- Communication Strategies
- Verbal Communication Skills
- Cooperation
- Mediation
- Emotional Intelligence
- Interpersonal Communications
- Negotiation
- Conflict Management
- Problem Solving
Conflict Resolution Skills
Completed by Melanie Fernandes
July 9, 2018
4 hours (approximately)
Melanie Fernandes's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
