- Cooperation
- Mediation
- Communication Strategies
- Conflict Management
- Leadership
- Verbal Communication Skills
- Emotional Intelligence
- Interpersonal Communications
- Negotiation
- Problem Solving
- De-escalation Techniques
- Strategic Communication
Conflict Resolution Skills
Completed by Laila Khalil Cruz
July 29, 2020
4 hours (approximately)
Laila Khalil Cruz's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
