Introduction to Customer Service
Completed by Shawn Bly
November 9, 2024
18 hours (approximately)
Shawn Bly's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Greeting Customers
- Category: De-escalation Techniques
- Category: Problem Solving
- Category: Call Center Experience
- Category: Active Listening
- Category: Customer Service
- Category: Non-Verbal Communication
- Category: Retail Sales
- Category: Communication
- Category: Customer Complaint Resolution
- Category: Time Management
- Category: Retail Store Operations

