服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
Completed by Hsuan-Jen Lee
October 13, 2018
13 hours (approximately)
Hsuan-Jen Lee's account is verified. Coursera certifies their successful completion of 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
Skills you will gain
- Category: Consumer Behaviour
- Category: Service Management
- Category: Customer experience strategy (CX)
- Category: Experience Design
- Category: Innovation
- Category: Business Economics
- Category: Business Modeling
- Category: Financial Services
- Category: Case Studies
- Category: Business Strategy
- Category: Revenue Management
- Category: Service Improvement
