You can use AI for business in various ways that are relevant to companies in every industry. Explore how you can use AI in business, examples of real-world AI solutions, and tools that can help you begin.
Artificial intelligence (AI) models offer many potential benefits for businesses in diverse industries. AI for business can help your organization with automated customer service, personalized marketing efforts, supply chain and other process optimization, and much more. Explore how companies apply AI technology for business purposes, including real-world examples of AI in action and potential careers in AI.
AI for business describes artificial intelligence solutions that specialize in making business processes more efficient. Companies and organizations can use AI to automate repetitive tasks, gain actionable insights, reduce human error, and explore ways of innovating their industries. Depending on your industry, your business might use machine learning, natural language processing, robotic automation, or generative AI tools to drive outcomes and help your company meet its goals.
Businesses can use AI for enterprise resource planning, supply chain management, procurement, human resources, marketing, fraud detection, and more. Companies and organizations in industries such as retail, education, health care, financial services, government and defense, energy and resource conservation, and manufacturing use AI to obtain insights from data, streamline processes, and reduce error.
Some of the ways you can use AI for business include the following:
Automated customer service: You can use AI for customer service by, for example, deploying automated chatbots to answer customer questions at any hour of the day.
Recommendation engines: You can use AI to recommend additional products to customers based on their purchase history, browsing history, or interests.
Sentiment analysis: An AI model can help you monitor how people feel about your brand by evaluating customer feedback and comments online or on social media.
Maintenance: You can use AI to predict when machinery will need maintenance, allowing you to prepare in advance and use preventative maintenance instead of being surprised by unexpected delays.
Fraud detection: You can use an AI model to detect fraud by learning the patterns of normal transactions and spotting anomalies that could be fraudulent.
Supply chain optimization: You can use AI to predict how many supplies you’ll need or how many customers you’ll likely have, allowing you to reduce the amount of supplies in your inventory and ensure you always have what you need.
Process optimization: You can use AI to create more efficient processes, either through automated repetitive tasks or by asking the AI to look for ways of making a process more efficient.
Customer relationship management (CRM): You can use AI to manage your CRM strategy, including customer interactions, sales, and data security.
Many companies have adopted AI solutions for their business in some capacity. For specific examples, consider the following case studies of how companies can implement AI to improve processes.
HP, a leading IT company, wanted to provide its developers with AI tools to increase their productivity and coding efficacy. The company implemented GitHub Copilot, a third-party tool, to provide the necessary resources to its team. Copilot could, for example, suggest code while developers type to speed up the tedious process of writing the correct syntax, allowing developers to focus more on innovation and creativity. After the company implemented the AI program, developers increased their productivity and found it easier to troubleshoot problems when they appeared. Today, the company allows its team of several thousand developers to access this technology and reports that it encourages a higher level of collaboration company-wide.
The esports organization Team Liquid wanted to improve its research process for drafting esports matches. This process was previously time-intensive and involved analyzing data from previous draft behavior to understand how different players would stack up against one another and what strategies would be most effective during the draft. The team used SAP AI Core to automatically analyze 6,000 professional and 1.6 million amateur esports matches to determine the best draft picks. Using this AI technology, Team Liquid can use its prep time to look at the data on a more granular level for analysis, allowing it to increase its competitiveness.
You have several options for implementing AI solutions in your business. Explore a few of the AI models to consider and how they can help your company or organization.
IBM: IBM offers a variety of AI solutions for companies, including IBM watsonx, IBM Granite, IBM Consulting, and a suite of other tools. These tools can help you build, optimize, tailor, and integrate AI models into your processes and workflows.
SAP: SAP offers an AI copilot named Joule, representing a suite of AI agents that deliver outcomes across your entire company. SAP also provides generative AI tools like SAP AI Core, SAP Launchpad, and SAP Knowledge Graph for intelligent data visualization.
OpenAI: OpenAI’s business tools include the GPT-4o generative model and DALL-E, an AI image generator. The organization also allows companies to customize a ChatGPT model for personalized output and data analysis.
Microsoft: Microsoft offers AI tools like Microsoft 365 Copilot, a customizable AI model that can help employees and customers. Microsoft also provides generative AI models in the form of Azure AI Services and GitHub Copilot. This AI model can help you with generative AI code suggestions and help you learn your project documentation to become an expert collaborator in your project.
Salesforce: Salesforce is a CRM company that offers an AI model named Einstein that can help generate sales content and action items, personalize marketing efforts to your audience segment, and gain better insights into your customers’ behaviors.
HubSpot: HubSpot offers an AI CRM model that can help you generate marketing materials like emails and create workflows and to-do lists, as well as an AI model called ChatSpot that can help you as you work.
If you would enjoy a career where you can use AI business tools, three potential choices include business intelligence analyst, machine learning engineer, and big data analyst. Explore these roles, along with the average salary you can expect in the United States and the projected job outlook over the coming decade.
Average annual base salary in the US: $101,695 [1]
Job outlook (projected growth from 2023 to 2033): 11 percent [2]
As a business intelligence analyst, you will help companies collect, analyze, and understand data related to business operations. In this role, you may help determine what data sources will help your company gain the insights it needs. You will also analyze this data and report your findings to stakeholders within your company.
Average annual base salary in the US: $123,117 [3]
Job outlook (projected growth from 2023 to 2033): 26 percent [4]
As a machine learning engineer, you will help create AI models, technology, and devices that can help other people use AI to solve problems. In this role, you’ll communicate with your team and client to understand what the AI model needs to accomplish, after which you will use machine learning principles to build, train, and test the model.
Average annual base salary in the US: $96,143 [5]
Job outlook (projected growth from 2023 to 2033): 36 percent [6]
As a big data analyst, you will help companies and organizations collect, understand, and organize data with an emphasis on very large or complex data sets. In this role, you will work with data on a large enough scale that you will need to employ specific strategies for handling this volume of data, sometimes including semi-structured or unstructured data.
You can use AI in business to streamline processes, free up your employees from tedious and repetitive tasks, and better understand your data. To learn more about implementing AI solutions in your organization, consider the AI For Business Specialization offered by the University of Pennsylvania on Coursera. This four-course series can help you explore how AI tools are used for marketing, finance, people management, strategy, and governance.
Glassdoor. “Salary: Business Intelligence Analyst in the United States, https://www.glassdoor.com/Salaries/business-intelligence-analyst-salary-SRCH_KO0,29.htm.” Accessed February 11, 2025.
US Bureau of Labor Statistics. “Management Analysts: Occupational Outlook Handbook, https://www.bls.gov/ooh/business-and-financial/management-analysts.htm.” Accessed February 11, 2025.
Glassdoor. “Salary: Machine Learning Engineer in the United States, https://www.glassdoor.com/Salaries/machine-learning-engineer-salary-SRCH_KO0,25.htm.” Accessed February 11, 2025.
US Bureau of Labor Statistics. “Computer and Information Research Scientists: Occupational Outlook Handbook, https://www.bls.gov/ooh/computer-and-information-technology/computer-and-information-research-scientists.htm.” Accessed February 11, 2025.
Glassdoor. “Salary: Big Data Analyst in the United States, https://www.glassdoor.com/Salaries/big-data-analyst-salary-SRCH_KO0,16.htm.” Accessed February 11, 2025.
US Bureau of Labor Statistics. “Data Scientists: Occupational Outlook Handbook, https://www.bls.gov/ooh/math/data-scientists.htm.” Accessed February 11, 2025.
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