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Results for "customer+complaint+resolution"
- Status: Free
National Taiwan University
Skills you'll gain: Revenue Management, Service Design, Financial Services, Service Management, Process Analysis, Innovation, Experience Design, Customer Analysis, Business Modeling, Platform As A Service (PaaS), Consumer Behaviour, Market Analysis
Alfaisal University | KLD
Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Customer Engagement, Business Planning, Company, Product, and Service Knowledge, Communication
Tecnológico de Monterrey
Skills you'll gain: Conflict Management, Negotiation, Communication, Interpersonal Communications, Relationship Building, Emotional Intelligence, Business Communication, Active Listening, Empathy, Decision Making, Critical Thinking
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Success Management, Customer Service, Customer Support, Customer Engagement, Personalized Service, Operational Efficiency, Technology Strategies, Organizational Strategy, Data Ethics, Business Strategies, Automation, Information Privacy
University of California, Irvine
Skills you'll gain: Conflict Management, Communication Strategies, Stakeholder Management, Interpersonal Communications, Behavior Management, Relationship Management, Intercultural Competence, Portfolio Management, Organizational Effectiveness, Knowledge Transfer, Analysis, Presentations, Organizational Change, Action Oriented
IE Business School
Skills you'll gain: Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Integrated Marketing Communications, Customer Analysis, Business Ethics, Market Research, Cross-Functional Collaboration, Employee Engagement
Universidad Nacional Autónoma de México
Skills you'll gain: Negotiation, Cooperation, Conflict Management, Personal Development, Collaboration, Professional Development, Leadership, Teamwork, Emotional Intelligence, Communication, Organizational Leadership, Delegation Skills, Organizational Structure, Strategic Thinking
- Status: Free
Erasmus University Rotterdam
Skills you'll gain: Corporate Communications, Crisis Management, Business Ethics, Public Relations, Social Media Management, Stakeholder Management, Governance, Policy Analysis, Leadership, Data Security
University of Illinois Urbana-Champaign
Skills you'll gain: Customer Insights, Design Thinking, New Product Development, Product Development, Customer Analysis, Consumer Behaviour, User Research, Customer Engagement, Persona Development, Market Research, Process Mapping, User Experience, Qualitative Research, Ideation, Analysis, Needs Assessment
Coursera Project Network
Skills you'll gain: Persona Development, Customer Relationship Management (CRM) Software, Customer Insights, Customer Data Management, Target Audience, Canva (Software), Target Market, Marketing Strategies, Consumer Behaviour, Market Analysis, Social Media
CVS Health
Skills you'll gain: Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Team Oriented, Teamwork, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Emotional Intelligence, Communication Strategies, Problem Solving
Alfaisal University | KLD
Skills you'll gain: Market Dynamics, Team Oriented, Customer Relationship Building, Product Lifecycle Management, Value Propositions, Product Improvement, Customer Insights, Competitive Analysis, Innovation
In summary, here are 10 of our most popular customer+complaint+resolution courses
- 服務模式的體驗、設計與創新:從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points): National Taiwan University
- خدمة العملاء | Customer Service: Alfaisal University | KLD
- Habilidades de negociación y comunicación efectiva: Tecnológico de Monterrey
- GenerativeAI for Customer Success: Coursera Instructor Network
- Conflict Management Project: University of California, Irvine
- Branding and Customer Experience: IE Business School
- Proyecto final sobre negociación para un mejor clima laboral: Universidad Nacional Autónoma de México
- Reputation Crisis? Facebook meets Cambridge Analytica: Erasmus University Rotterdam
- Customer Insights: New Product Development Orientation: University of Illinois Urbana-Champaign
- Create Customer Personas in Canva: Coursera Project Network