Filter by
The language used throughout the course, in both instruction and assessments.
Results for "customer+experience+improvement"
University of Virginia
Skills you'll gain: Technology Strategies, Information Technology, Business Analysis, Business Strategy, Cyber Risk, Design Thinking, Cybersecurity, Business Modeling, Agile Methodology, Artificial Intelligence, Project Portfolio Management, Product Lifecycle Management, Technical Communication, Value Propositions
Skills you'll gain: Stakeholder Engagement, Customer Engagement, Consultative Approaches, SAP Applications, Solution Selling, Technical Consulting, Customer Insights, Process Analysis, Business Analysis, Project Management, Business Requirements, Presentations
Fractal Analytics
Skills you'll gain: User Research, UI/UX Research, Human Centered Design, User Centered Design, Ideation, User Experience Design, Generative AI, Design Thinking, Prototyping, Usability, Brainstorming, Data Ethics, OpenAI, Data Synthesis, ChatGPT, Persona (User Experience), Artificial Intelligence, Interactive Learning, Governance, Artificial Intelligence and Machine Learning (AI/ML)
Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Interviewing Skills, Retail Store Operations, Problem Solving, Professionalism, Verbal Communication Skills, Communication
Coursera Project Network
Skills you'll gain: Gmail, Prioritization, Productivity Software, Workflow Management, Email Marketing, Organizational Skills
Skills you'll gain: Data Storytelling, Marketing Effectiveness, Marketing Analytics, Market Analysis, Advertising Campaigns, Marketing Strategies, Performance Reporting, Return On Investment, Performance Measurement, Data-Driven Decision-Making, Data Visualization Software, Data Ethics, Marketing Channel, Go To Market Strategy, Key Performance Indicators (KPIs), Data Access, Data Quality
University of Michigan
Skills you'll gain: User Experience Design, User Experience, Design Research, Usability Testing, Prototyping, Design, User Centered Design, Human Centered Design, Technical Communication, Wireframing, Requirements Analysis
Kennesaw State University
Skills you'll gain: Lean Methodologies, Lean Six Sigma, Six Sigma Methodology, Performance Measurement, Quality Improvement, Process Improvement, Continuous Improvement Process, Operational Efficiency, Statistical Methods, Analysis, Statistical Analysis
Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Recruitment Strategies, Talent Acquisition, Talent Sourcing, Employee Engagement, Interviewing Skills, Customer Engagement, Brand Awareness, Constructive Feedback, Customer Service, Brand Management, Personalized Service, User Feedback, Relationship Building
IESE Business School
Skills you'll gain: Product Management, Marketing, Brand Management, Brand Marketing, Product Lifecycle Management, Marketing Strategies, Marketing Communications, Marketing Channel, Communication Strategies, Consumer Behaviour, Customer Analysis, Value Propositions, Market Analysis
Northeastern University
Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Service Improvement, Performance Improvement, Service Design, Process Design, Business Process Improvement, Patient Flow, Healthcare Industry Knowledge, Operations Management, Organizational Change, Organizational Effectiveness, Organizational Strategy, Health Care, Innovation, Change Management
Coursera Project Network
Skills you'll gain: Survey Creation, User Feedback, Customer Insights, Customer Analysis, Data Collection, User Accounts
In summary, here are 10 of our most popular customer+experience+improvement courses
- Customer-Centric IT Strategy: University of Virginia
- SAP Customer Engagement and Discovery: SAP
- Mastering User Centric Design with Generative AI: Fractal Analytics
- Preparing for Your Retail Customer Service Role: CVS Health
- Improve Communication Processes Using Gmail: Coursera Project Network
- Campaign Performance Reporting, Visualization, & Improvement: Unilever
- UX (User Experience) Capstone: University of Michigan
- The Improve Phase for the 6 σ Black Belt: Kennesaw State University
- Creating an Engaging Candidate Experience: Automatic Data Processing, Inc. (ADP)
- Marketing: Customer Needs and Wants: IESE Business School