
Pontificia Universidad Católica del Perú
Skills you'll gain: Customer experience improvement, Scalability, Business Operations, AI Enablement, Operational Efficiency, No-Code Development, Generative AI, Process Improvement, Workflow Management, ChatGPT, Automation, LLM Application, Customer Service, Prompt Engineering
Mixed · Course · 1 - 4 Weeks

Kennesaw State University
Skills you'll gain: Customer Service, Service Recovery, Service Design, Personalized Service, Hospitality Services, Brand Loyalty, Customer experience improvement, Customer Relationship Building, Customer experience strategy (CX), Service Management, Operations Management, Operational Excellence, Customer Insights
Mixed · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Meeting Facilitation, Empathy, Emotional Intelligence, Negotiation, Conflict Management, Constructive Feedback, Teamwork, Self-Awareness, Active Listening, Discussion Facilitation, Team Management, Personal Development, Relationship Building, Collaboration, Team Building, Self-Discipline, Problem Solving, Public Speaking, Decision Making, Self-Motivation
Beginner · Specialization · 3 - 6 Months
University of California, Irvine
Skills you'll gain: Verbal Communication Skills, Presentations, Public Speaking, Discussion Facilitation, Oral Comprehension, Critical Thinking, Non-Verbal Communication, English Language, Active Listening, Peer Review, Communication, Social Skills, Constructive Feedback, Interpersonal Communications, Persuasive Communication, Driving engagement, Student Engagement, Collaboration, Planning, Analytical Skills
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Cross-Functional Collaboration, Project Documentation, Taking Meeting Minutes, Maintainability, Role-Based Access Control (RBAC), Technical Documentation, Collaborative Software, Knowledge Transfer, Accountability, Document Management, User Feedback, Authorization (Computing), Information Architecture, Meeting Facilitation, Team Oriented, Data Integrity, Content Management Systems, IT Management, Content Creation, Communication
Intermediate · Specialization · 3 - 6 Months

PracticalGrowth
Skills you'll gain: Meeting Facilitation, Team Motivation, Succession Planning, Employee Retention, Recognizing Others, Constructive Feedback, Delegation Skills, Performance Management, Employee Engagement, Talent Management, Coaching, Team Leadership, People Management, Decision Making, Operational Excellence, Project Documentation, Stakeholder Management, Change Management, Prioritization, Conflict Management
Beginner · Specialization · 3 - 6 Months

The Expert Academy
Skills you'll gain: Service Recovery, B2B Sales, Account Management, Account Strategy, Negotiation, Customer experience strategy (CX), Loyalty Programs, Customer Insights, Sales, Customer Relationship Management (CRM) Software, Customer Retention, Emotional Intelligence, Sales Strategy, Customer experience improvement, Relationship Management, Customer Service, Customer Success Management, Selling Techniques, Value Propositions, Stakeholder Management
Intermediate · Specialization · 3 - 6 Months

Kennesaw State University
Skills you'll gain: Customer Service, Business Strategy, Competitive Analysis, Service Design, Hospitality Services, Service Recovery, Personalized Service, Brand Loyalty, Market Dynamics, Corporate Strategy, Market Analysis, Product Strategy, Growth Strategies, Product Improvement, Market Share, Product Lifecycle Management, Product Management, Market Opportunities, Business Development, Innovation
Beginner · Specialization · 1 - 3 Months

Yonsei University
Skills you'll gain: Business Marketing, Hospitality Management, Peer Review, Global Marketing, Marketing, Hospitality, Brand Management, B2B Sales, Customer Service, Innovation, Customer experience strategy (CX), Promotional Strategies, Strategic Marketing, Business-To-Consumer, Consumer Behaviour, Healthcare Industry Knowledge, Target Market, Marketing Management, Growth Strategies, Digital Marketing
Beginner · Specialization · 3 - 6 Months

Minnesota State University, Mankato
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: A/B Testing, Marketing Strategies, Predictive Analytics, Analytics, Customer Insights, Real Time Data, Text Mining, Scheduling
Beginner · Course · 3 - 6 Months

Skills you'll gain: Responsible AI, Generative AI, Data Ethics, Artificial Intelligence, Business Modeling, AI Product Strategy, Governance, Business Transformation, Data-Driven Decision-Making, Customer Service, Operational Efficiency
Beginner · Course · 1 - 4 Weeks