University of Virginia
Skills you'll gain: Brainstorming, Design Thinking, Ideation, Creative Thinking, Innovation, Product Development, Human Centered Design, Product Design, Strategic Thinking, New Product Development, User Feedback, Prioritization, Customer experience improvement, Stakeholder Engagement, Data-Driven Decision-Making, Collaboration
Beginner · Course · 1 - 3 Months

University of Michigan
Skills you'll gain: Team Motivation, Motivational Skills, Visionary, Constructive Feedback, Team Performance Management, Goal Setting, Organizational Leadership, Leadership, Intercultural Competence, Employee Engagement, Performance Management, Communication
Mixed · Course · 1 - 4 Weeks
McMaster University
Skills you'll gain: Peer Review, Project Documentation, Finance, Stakeholder Engagement, Portfolio Management, Constructive Feedback, Financial Analysis, Financial Planning, Project Implementation, Presentations, Action Oriented
Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: Surveys, Employee Surveys, User Feedback, Work Order, Self Service Technologies, IT Management, User Accounts, Workflow Management, Customer Communications Management
Beginner · Guided Project · Less Than 2 Hours

University of Virginia Darden School Foundation
Skills you'll gain: ChatGPT, Personalized Service, Prompt Engineering, AI Personalization, Customer Engagement, Generative AI, Customer Service, Self Service Technologies, Customer experience improvement, Customer Support, Performance Analysis, Performance Improvement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Interviewing Skills, Problem Solving, Professionalism, Keyword Research, Verbal Communication Skills, Communication, LinkedIn
Beginner · Course · 1 - 4 Weeks

Alfaisal University | KLD
Skills you'll gain: Customer Service, Customer and Client Support, Customer Complaint Resolution, Customer Relationship Management, Customer Retention, Customer experience improvement, Business Planning, Active Listening, Company, Product, and Service Knowledge, Communication, Adaptability
Beginner · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Critical Thinking, Legal Technology, AI Enablement, Artificial Intelligence, Communication, Lifelong Learning, Professional Development, Constructive Feedback, Leadership, Adaptability, Creativity, Decision Making, Generative AI
Beginner · Course · 1 - 4 Weeks

Macquarie University
Skills you'll gain: Student Engagement, Classroom Management, Interactive Learning, Teaching, Security Controls, Information Privacy, Driving engagement, Collaborative Software, End User Training and Support, Data Sharing
Beginner · Course · 1 - 3 Months

Alfaisal University | KLD
Skills you'll gain: Overcoming Objections, Selling Techniques, Negotiation, Sales, Sales Process, Product Knowledge, Communication, Rapport Building, Customer Analysis, Customer Service, Customer Engagement, Active Listening, Needs Assessment, Empathy, Non-Verbal Communication
Beginner · Course · 1 - 4 Weeks

University of Washington
Skills you'll gain: Peer Review, Oral Expression, Public Speaking, Persuasive Communication, Verbal Communication Skills, Storytelling, Critical Thinking, Constructive Feedback, Cooperation, Motivational Skills, Driving engagement, Appeals, Non-Verbal Communication
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Prompt Engineering, Microsoft Copilot, AI Workflows, AI Enablement, Generative AI Agents, Model Deployment, No-Code Development, Performance Tuning, Business Logic, Application Deployment, Scalability, Data Integration, User Feedback
Intermediate · Course · 1 - 4 Weeks