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Results for "customer+experience+improvement"
University of Michigan
Skills you'll gain: Qualitative Research, User Research, User Experience Design, User Centered Design, Research Methodologies, Needs Assessment, Interviewing Skills, Human Centered Design, Research, Data Collection
University at Buffalo
Skills you'll gain: Process Mapping, Data Collection, Process Improvement, Business Process, Data Strategy, Data-Driven Decision-Making, Performance Measurement, Business Intelligence, Business Analytics, Operational Performance Management, Gap Analysis, Key Performance Indicators (KPIs), Data Quality, Internet Of Things
- Status: Free
Coursera Instructor Network
Skills you'll gain: Big Data, Generative AI, Customer Insights, Market Research, Data Science, Market Analysis, Marketing Analytics, Data-Driven Decision-Making, Business Marketing, Consumer Behaviour, Artificial Intelligence, Predictive Analytics, Business Strategies
CVS Health
Skills you'll gain: Transaction Processing, Retail Sales, Team Oriented, Cash Register Operation, Greeting Customers, Customer Service, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Customer Data Management, Communication, Inventory Control
University of Illinois Urbana-Champaign
Skills you'll gain: Innovation, New Product Development, Product Development, Customer Insights, Service Design, Customer Analysis, User Feedback, Needs Assessment, Consumer Behaviour, Business Strategies, Market Opportunities
University of Virginia
Skills you'll gain: Design Thinking, Human Centered Design, Innovation, Growth Mindedness, Creativity, Collaboration, Dealing With Ambiguity, Empathy, Qualitative Research, Data Visualization, Active Listening
Macquarie University
Skills you'll gain: Marketing Analytics, Customer Insights, Marketing Effectiveness, Digital Marketing, Customer Data Management, Social Media Marketing, Marketing Strategy and Techniques, Customer Relationship Management, Predictive Analytics, Advanced Analytics, Consumer Behaviour, Data-Driven Decision-Making, Data Analysis
Emory University
Skills you'll gain: Personalized Service, Marketing Psychology, ChatGPT, Customer Engagement, Consumer Behaviour, MarTech, Customer Service, Artificial Intelligence, Marketing, Business Marketing, Marketing Analytics, Social Media Content, Algorithms, Business Strategy
Yonsei University
Skills you'll gain: Hospitality Management, Hospitality, Customer Service, Customer Relationship Management, Healthcare Industry Knowledge, Product Marketing, Service Management, Innovation, Revenue Management, Business Marketing, Health Care, Capacity Management, Experience Design
- Status: Free
Coursera Instructor Network
Skills you'll gain: Generative AI, Customer Support, Personalized Service, Customer Service, Image Analysis, Product Support, Customer Insights, Email Marketing, Artificial Intelligence, Operational Efficiency, Automation
Emory University
Skills you'll gain: Marketing Automation, Customer Retention, Marketing Operations, Marketing Effectiveness, Customer Acquisition Management, Marketing Analytics, Customer Analysis, Customer Insights, Marketing Strategies, Predictive Modeling
Northeastern University
Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Team Management, Leadership and Management, Organizational Leadership, Culture Transformation, Team Building, Service Management, Innovation, Service Improvement, Process Management, Process Improvement, Health Care Administration, Health Care, Leadership, Empowerment
In summary, here are 10 of our most popular customer+experience+improvement courses
- Understanding User Needs: University of Michigan
- Data-Driven Process Improvement: University at Buffalo
- Enhancing Customer Insights with Generative AI: Coursera Instructor Network
- Retail Customer Service: CVS Health
- Customer Centric Innovation: University of Illinois Urbana-Champaign
- Experiencing Design: Deepening Your Design Thinking Practice: University of Virginia
- Marketing analytics: Know your customers: Macquarie University
- AI's Existing Impact: Emory University
- International Hospitality & Healthcare Services Marketing: Yonsei University
- GenAI for Customer Support: Coursera Instructor Network