Skills you'll gain: Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, AI Enablement, Personalized Service, AI Workflows, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Automation, Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, AI Personalization, Customer Engagement, Customer Relationship Management (CRM) Software, Customer Retention, Selling Techniques, Sales Strategy, Customer Relationship Management, Sales Process, Workflow Management, Sales Presentations, Verbal Communication Skills, Product Knowledge, Sales Prospecting, Customer Insights, Microsoft Copilot, Communication, Sales, Customer Data Management, Prospecting and Qualification
Advanced · Professional Certificate · 3 - 6 Months

Skills you'll gain: Prompt Engineering, Generative AI, Responsible AI, Accounts Payable and Receivable, Prompt Engineering Tools, Data Ethics, Accounting and Finance Software, Financial Data, Make.com, Data Governance, Workflow Management, Miro AI, Financial Forecasting, Financial Management, Credit Risk, Financial Analysis, Artificial Intelligence, No-Code Development, Budgeting, Forecasting
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Databricks, CI/CD, Microsoft Azure, Data Architecture, Integration Testing, Data Pipelines, Data Integration, Data Security, Automation, Data Storage, Development Testing
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Canva (Software), Marketing Collateral, Marketing Materials, Workflow Management, Graphic Design, Design Strategies, Customer Engagement, Layout Design, Graphic and Visual Design, Design, Digital Publishing, Marketing, Entrepreneurship, Business
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: People Analytics, Accounts Payable and Receivable, Workday (Software), Accounting Software, Data Analysis Software, Financial Data, Dashboard, General Ledger, Accounting, Data Import/Export, Workflow Management, Business Process, Financial Reporting, Finance
Beginner · Course · 1 - 4 Weeks

Knowledge Accelerators
Skills you'll gain: Microsoft Copilot, Microsoft 365, Microsoft Teams, Microsoft Office, Data Visualization, Productivity Software, Data Literacy, Microsoft Excel, Artificial Intelligence, Technical Communication, Microsoft Word, Microsoft PowerPoint, Generative AI Agents, Productivity, Excel Formulas, Data Analysis, Data-Driven Decision-Making, Data Management
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Agile Software Development, Agile Project Management, Agile Methodology, Scrum (Software Development), Kanban Principles, Software Development Methodologies, Project Estimation, Sprint Planning, Estimation, Backlogs, Sprint Retrospectives, Project Management, Workflow Management, User Story, Continuous Improvement Process
Beginner · Course · 1 - 3 Months

Skills you'll gain: Performance Measurement, Workflow Management, Business Process Improvement, Performance Improvement, Business Process, Process Optimization, Process Analysis, Continuous Improvement Process, Service Improvement, Key Performance Indicators (KPIs), Process Mapping, Automation, Organizational Skills, Change Management, Stakeholder Engagement
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Dayforce (HCM Software), HR Tech, Human Resource Strategy, Human Resources Information System (HRIS), Role-Based Access Control (RBAC), Human Resources, Compliance Management, Compliance Reporting, Payroll, Data Architecture, Data Flow Diagrams (DFDs), Workforce Planning, Oracle Cloud Applications, Workforce Management, Benefits Administration, Enterprise Resource Planning, Workflow Management, Data Integration, Business Strategy, Analytics
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Team Motivation, Team Management, Collaboration, Team Leadership, Motivational Skills, Virtual Teams, Team Building, Organizational Leadership, People Management, Employee Engagement, Kanban Principles, Leadership, Communication Strategies, Communication, Meeting Facilitation, Workflow Management, Adaptability, Accountability, Coaching
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Automation, Workflow Management
Beginner · Course · 1 - 4 Weeks