In this module, we will build a customer portal site from scratch. We will incorporate features like chat, knowledge management, and navigational topics to create an interactive and user-friendly environment. We will also learn how to publish and activate our portal site.

In this module, we will delve into the moderation capabilities of Salesforce Experience Cloud. We will establish moderation rules to manage community content, set rate limits for user interactions, and configure user visibility settings to maintain a safe and structured community environment.

In this module, we will explore the principles of gamification and its application within Salesforce Experience Cloud. We will learn how to implement gamification techniques to enhance user engagement and create dynamic community experiences.

In this module, we will focus on creating a partner portal site. We will define partner roles, enable partner accounts, and set up role-based sharing rules to facilitate secure collaboration and data sharing within the partner community.

In this module, we will learn how to manage sharing and visibility within Salesforce Experience Cloud. We will set up sharing rules and sets, configure role hierarchies, and explore licensing options to optimize data access and security.

In this module, we will explore the configuration and management of account relationships. We will establish data sharing rules that leverage account relationships, enabling seamless collaboration and data access within partner communities.

In this module, we will gain a comprehensive understanding of the various license types in Experience Cloud. We will explore the features and permissions of each license to make informed decisions for community management and user access.

In this module, we will focus on analyzing community performance through dashboards and reports. We will explore tools for tracking user adoption, creating custom reports, and utilizing insights to optimize community engagement and performance.

In this module, we will learn how to manage and personalize content using Salesforce CMS. We will explore the setup process, add and organize content, and connect external CMS systems to ensure a cohesive content strategy across Experience Cloud sites.

In this module, we will cover user management and authentication processes. We will explore different methods of adding users, configure self-registration, and implement advanced authentication options like social login and just-in-time provisioning.

In this module, we will delve into Lightning Bolts in Salesforce. We will learn to create, package, and distribute Lightning Bolt solutions to enhance the functionality and usability of Experience Cloud sites.

In this module, we will focus on scenario-based questions that simulate real-world challenges in the Salesforce Experience Cloud Certification Exam. We will apply the concepts learned throughout the course to ensure comprehensive exam preparation and confidence in tackling practical scenarios.