By the end of the specialization, you will be able to: Assess conflict types and identify the needs and responses of all conflicting parties. Identify when conflicts arise and manage them in multiple settings. Respond to conflict appropriately and brainstorm for solutions you can follow through on. Prepare for negotiations by finding alternatives and making offers to reach the best solution for all involved.

Praktisches Lernprojekt

Conflict is a part of life. Everyone wants different things, and sometimes those needs can clash. You have to be able to see conflict clearly, address it appropriately and find the best solution. You also need to understand the needs of everyone involved to get this process done right. Luckily, you can learn these conflict management skills from this specialization. With the expertise of ASU’s Sandra Day O’Connor College of Law, the Conflict Management specialization will put the tools, knowledge and strategies for addressing conflict directly into your hands. You’ll learn the fundamentals and get acquainted with your conflict management toolkit. Then, you’ll directly apply them in hands-on scenarios. Conflict management can seem a lot like settling an argument — but it’s much more than that. To resolve conflict, you need to know what kind it is and what solutions are available. You also need to understand what everyone is trying to accomplish during this conflict.