Amazon Connect is a cloud contact center that helps you offer superior customer service. Because it is designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice, chat, and tasks for your customers and contact center agents. Amazon Connect includes tools for skills-based routing, powerful real-time and historical analytics, and intuitive management tools. With pay-as-you-go pricing, Amazon Connect can lower costs while improving contact center operations and agent efficiency.
Détails à connaître
1 devoir
Découvrez comment les employés des entreprises prestigieuses maîtrisent des compétences recherchées
Il y a un module dans ce cours
This course is a part of the Amazon Connect curriculum. In this course, you will walk through how to create and manage an Amazon Connect instance that is customized to your contact center’s needs. The course includes the various steps and features involved with the implementation process, which can help you adjust your existing Amazon Connect instance as your company grows.
Inclus
1 lecture1 devoir
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Recommandé si vous êtes intéressé(e) par Cloud Computing
Amazon Web Services
Whizlabs
Coursera Project Network
Amazon Web Services
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