This course's focus will be on practical aspects of preparing to work as a support agent in organizations with AWS environments. We will start with some review of previous topics covered in the series, with specific attention paid towards debugging and troubleshooting. We’ll then move into concepts around interacting with customers to obtain information and progress towards a solution.
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Capstone: Preparing to work as a Cloud Support Associate
Ce cours fait partie de AWS Cloud Support Associate Certificat Professionnel
Instructeurs : Oksana Hoeckele
Enseignant de premier plan
Inclus avec
Expérience recommandée
Compétences que vous acquerrez
- Catégorie : Interviewing
- Catégorie : Career Building
- Catégorie : Architecture Evaluation
- Catégorie : Resume Best Practices
- Catégorie : Troubleshooting
Détails à connaître
Ajouter à votre profil LinkedIn
juillet 2024
11 devoirs
Découvrez comment les employés des entreprises prestigieuses maîtrisent des compétences recherchées
Élaborez votre expertise en Cloud Computing
- Apprenez de nouveaux concepts auprès d'experts du secteur
- Acquérez une compréhension de base d'un sujet ou d'un outil
- Développez des compétences professionnelles avec des projets pratiques
- Obtenez un certificat professionnel partageable auprès de Amazon Web Services
Obtenez un certificat professionnel
Ajoutez cette qualification à votre profil LinkedIn ou à votre CV
Partagez-le sur les réseaux sociaux et dans votre évaluation de performance
Il y a 4 modules dans ce cours
Module one provides an overview of essential skills and considerations for assisting customers in the cloud. In this module, you review the highlights of the previous courses in the Cloud Support Associate certification series. Then, you transition into some new topics around troubleshooting and escalating technical issues. The module concludes with the discussion of artificial intelligence (AI) and how it might assist you in cloud technical support.
Inclus
10 vidéos4 lectures3 devoirs1 élément d'application1 sujet de discussion2 plugins
In module two, you explore how to position yourself as a skilled professional who continuously expands a skillset and contributes to the cloud community. This involves diving into resume and portfolio building, as well as the creation of an online presence. The second module closes out with a look at how you can evaluate opportunities and any gaps you may have in your knowledge.
Inclus
5 vidéos3 lectures2 devoirs
The third module of the course focuses on interviewing. You begin the module with reviewing strategies and techniques to help you prepare for technical interviews. Then, you dive into discussions with professionals from AWS Premium Support around the interviewing and hiring process. Lastly, you analyze sample interviews and additional questions to help you gain practical experience.
Inclus
9 vidéos2 lectures2 devoirs
In module four, you practice using the knowledge and various skills you’ve acquired throughout the course. Then, you complete the capstone project, where you build, analyze, and document an application architecture. You also have the opportunity to view the architecture from various perspectives, such as builder, supporter, and interviewer.
Inclus
8 vidéos1 lecture4 devoirs1 élément d'application1 plugin
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