This course is designed for aspiring IT professionals who are eager to excel in the dynamic field of technical support. No previous experience is necessary. This course is aimed at equipping participants with the essential skills and knowledge to navigate the complexities of customer service, operational procedures, and performance enhancement in the IT sector.
Dell Technologies Customer Service for Technical Support
Ce cours fait partie de Dell Technologies Technical Customer Support Specialist Certificat Professionnel
Instructeur : Develop with Dell
Inclus avec
Expérience recommandée
Compétences que vous acquerrez
- Catégorie : Customer Service
- Catégorie : Technical Support
- Catégorie : Customer Satisfaction
- Catégorie : Customer Relationship Building
Détails à connaître
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novembre 2024
11 devoirs
Découvrez comment les employés des entreprises prestigieuses maîtrisent des compétences recherchées
Élaborez votre expertise en Cloud Computing
- Apprenez de nouveaux concepts auprès d'experts du secteur
- Acquérez une compréhension de base d'un sujet ou d'un outil
- Développez des compétences professionnelles avec des projets pratiques
- Obtenez un certificat professionnel partageable auprès de Dell
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Ajoutez cette qualification à votre profil LinkedIn ou à votre CV
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Il y a 4 modules dans ce cours
In this module, you’ll learn essential customer service skills. Discover how to create a positive customer experience during phone calls. Explore techniques for identifying and addressing customer expectations through effective questioning and communication. Additionally, gain the ability to handle disagreements with customers and escalate when needed.
Inclus
5 vidéos2 lectures3 devoirs1 sujet de discussion
This module provides participants with essential knowledge and skills for effectively managing customer complaints. The module focuses on assessing various strategies to address customer concerns, resolve issues, and maintain positive customer relationships. Participants will learn practical techniques to handle complaints efficiently and enhance overall operational effectiveness.
Inclus
5 vidéos2 lectures3 devoirs
This week focuses on the methods, strategies, and processes companies use to create and maintain strong connections with their customers. Participants will explore the critical importance of fostering loyalty and trust.
Inclus
2 vidéos3 lectures3 devoirs
This module focuses on understanding key performance metrics in customer service. You will learn about various metrics used to evaluate customer service performance and how to interpret them. Additionally, we will explore strategies for identifying areas of improvement, implementing changes, and measuring the impact of those changes.
Inclus
4 vidéos3 lectures2 devoirs1 évaluation par les pairs
Instructeur
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