Stakeholder Relations and Reporting

Offrez à votre carrière le cadeau de Coursera Plus avec $160 de réduction, facturé annuellement. Économisez aujourd’hui.

Ce cours n'est pas disponible en Français (France)

Nous sommes actuellement en train de le traduire dans plus de langues. Consultez les langues disponibles.

Stakeholder Relations and Reporting

Ce cours fait partie de Microsoft Public Relations and Communications Associate Certificat Professionnel

Instructeur : Microsoft

Inclus avec Coursera Plus

4 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Débutant

Expérience recommandée

22 heures pour terminer

3 semaines à 7 heures par semaine

Planning flexible

Apprenez à votre propre rythme

4 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Débutant

Expérience recommandée

22 heures pour terminer

3 semaines à 7 heures par semaine

Planning flexible

Apprenez à votre propre rythme

Ce que vous apprendrez

Conduct a stakeholder analysis to identify key stakeholders and their potential impact and influence in various PR scenarios
Analyze key metrics to assemble basic reports that summarize PR campaign results
Develop a strategic plan for communication with community and government stakeholders that integrates their specific concerns
Implement strategies for stakeholder engagement and the integration of their feedback through a PR campaign

Compétences que vous acquerrez

Catégorie : Stakeholder Analysis
Catégorie : Strategic Communication
Catégorie : Public Relations
Catégorie : Campaign Reporting
Catégorie : Communication Planning

Détails à connaître

Certificat partageable

Ajouter à votre profil LinkedIn

Récemment mis à jour !

octobre 2024

Évaluations

29 devoirs

Enseigné en Anglais

Découvrez comment les employés des entreprises prestigieuses maîtrisent des compétences recherchées

En savoir plus sur Coursera pour les affaires

Élaborez votre expertise en Business Strategy

Ce cours fait partie de la Microsoft Public Relations and Communications Associate Certificat Professionnel

Lorsque vous vous inscrivez à ce cours, vous êtes également inscrit(e) à ce Certificat Professionnel.

Apprenez de nouveaux concepts auprès d'experts du secteur
Acquérez une compréhension de base d'un sujet ou d'un outil
Développez des compétences professionnelles avec des projets pratiques
Obtenez un certificat professionnel partageable auprès de Microsoft

Obtenez un certificat professionnel

Ajoutez cette qualification à votre profil LinkedIn ou à votre CV

Partagez-le sur les réseaux sociaux et dans votre évaluation de performance

Il y a 4 modules dans ce cours

This course will equip you with the essential skills to manage stakeholder relationships and effectively report on PR campaign outcomes.

In this course, you will: • Identify key stakeholders relevant to different PR scenarios, assess their potential impact and influence on PR activities, and prioritize stakeholder engagement based on these factors. • Identify and use key metrics for evaluating the effectiveness of PR campaigns, demonstrating the ability to assemble comprehensive reports that summarize PR campaign results. • Develop a strategic plan for clear and effective communication with community and government stakeholders during a PR campaign, integrating their diverse concerns and engagement needs into the overall communication strategy. • Conduct a comprehensive stakeholder analysis to identify and characterize different stakeholder groups involved in a PR campaign, developing and implementing strategies for engagement and constructive feedback processing throughout the campaign. By the end of this course, you will be proficient in identifying and engaging key stakeholders, evaluating PR campaign effectiveness, and developing strategic communication plans.

This module introduces the fundamentals of stakeholder management in Public Relations, focusing on identifying and prioritizing key stakeholders. It covers the influence of internal and external stakeholders on PR strategies and explores tools for assessing their impact. Additionally, it integrates stakeholder management into PR campaigns, emphasizing stakeholder-centric strategies and adaptation to real-time engagement.

Inclus

17 vidéos5 lectures9 devoirs

17 vidéosTotal 75 minutes

Microsoft Communications and Public Relations Associate Professional Certificate Introduction3 minutesPrévisualiser le module
Course Introduction: Stakeholder Management and Reporting1 minute
Instructor Introduction1 minute
Introduction to Understanding Stakeholders in PR1 minute
Stakeholder Landscape in Public Relations3 minutes
Internal vs. External Stakeholders in PR7 minutes
Practical Application: Stakeholder Categorization3 minutes
Stakeholder Interest, Influence, and Impact in PR8 minutes
Assessing Stakeholder Impact in PR8 minutes
Practical Application: Analyzing Stakeholder Impact4 minutes
Strategies for Engaging Key Stakeholders5 minutes
Aligning Stakeholder Engagement to PR Goals4 minutes
Practical Application: Creating a Stakeholder Engagement Strategy3 minutes
Models of Feedback Collection6 minutes
Integrating Feedback into PR Campaigns5 minutes
Practical Application: Integrating Stakeholder Feedback into a Campaign4 minutes
Conclusion: Introduction to Stakeholder Management1 minute

5 lecturesTotal 25 minutes

Course Syllabus5 minutes
Understanding Stakeholders in PR5 minutes
Assessing Stakeholder Impact and Influence5 minutes
Summary of Stakeholder Engagement Principles and Strategies5 minutes
Key Strategies for Stakeholder Integration in PR5 minutes

9 devoirsTotal 270 minutes

Graded Quiz: Introduction to Stakeholder Management50 minutes
Activity: Stakeholder Categorization30 minutes
Practice Quiz: Understanding Stakeholders in PR25 minutes
Activity: Stakeholder Analysis30 minutes
Practice Quiz: Assessing Stakeholder Impact and Influence25 minutes
Activity: Crafting a Stakeholder Engagement Strategy30 minutes
Practice Quiz: Prioritizing Stakeholder Engagement25 minutes
Activity: Integrating Stakeholder Feedback into a PR Campaign30 minutes
Practice Quiz: Integrating Stakeholder Management into PR25 minutes

This module covers the basics of PR reporting, focusing on assembling comprehensive reports that summarize campaign results. It explores key metrics for assessing PR effectiveness, distinguishing between quantitative and qualitative metrics, and the tools for tracking them. The module also addresses structuring PR reports, using data visualization, and tailoring reports to meet the specific needs of different audiences, including external stakeholders, management, and internal teams.

Inclus

19 vidéos5 lectures8 devoirs

19 vidéosTotal 95 minutes

Introduction: Basics of PR Reporting1 minutePrévisualiser le module
The Role and Purpose of PR Reporting4 minutes
Building Blocks of PR Reporting2 minutes
Tailoring PR Reports to Different Audiences3 minutes
Understanding PR Metrics5 minutes
Quantitative vs. Qualitative Metrics in PR4 minutes
Tools for Tracking PR Metrics3 minutes
Practical Application: Implementing PR Metrics4 minutes
Structure of a PR Report8 minutes
Data Visualization for PR Reports5 minutes
Writing for PR Reports7 minutes
Presentation Techniques for PR Reports7 minutes
Practical Application: Assembling a PR Report4 minutes
Audience Analysis for PR Reporting5 minutes
PR Reports for External Stakeholders7 minutes
PR Reports for Management9 minutes
Reporting Within Teams5 minutes
Practical Application: Tailoring Reports to Diverse Audiences3 minutes
Conclusion: Basics of PR Reporting1 minute

5 lecturesTotal 40 minutes

Overview of PR Reporting Essentials5 minutes
Quick Guide to Calculating Key PR Metrics5 minutes
Key Metrics for Assessing PR Effectiveness10 minutes
Key Takeaways on Assembling PR Report10 minutes
Key Points in Tailoring PR Reports for Different Audience10 minutes

8 devoirsTotal 240 minutes

Graded Quiz: Basics of PR Reporting50 minutes
Practice Quiz: Fundamentals of PR Reporting25 minutes
Activity: Selecting PR Metrics30 minutes
Practice Quiz: Understanding and Applying PR Metrics25 minutes
Activity: Developing a PR Report30 minutes
Practice Quiz: Assembling PR Campaign Reports25 minutes
Activity: Tailoring a PR Report to Multiple Audiences30 minutes
Practice Quiz: Tailoring Reports for Different Audiences25 minutes

This module covers the essentials of community and government relations in PR, focusing on strategic communication with key stakeholders. It includes developing communication strategies for community engagement and government relations, building relationships with officials, and integrating stakeholder feedback into PR campaigns. Additionally, it emphasizes balancing diverse interests and adjusting communication strategies accordingly.

Inclus

17 vidéos4 lectures9 devoirs

17 vidéosTotal 83 minutes

Introduction: Community and Government Relations in PR1 minutePrévisualiser le module
Community and Government Relations in PR4 minutes
Role of Public Relations in Public Affairs5 minutes
Engaging with Community and Government Stakeholders6 minutes
Practical Application: Applying Principles of Engagement3 minutes
Identifying Community Stakeholder Needs5 minutes
Messaging for Community Stakeholders4 minutes
Practical Application: Developing a Community Engagement Strategy4 minutes
Identify Government Stakeholder Needs6 minutes
Messaging for Government Stakeholders7 minutes
Building Relationships with Government Officials and Policymakers5 minutes
Practical Application: Developing a Government Relations Strategy4 minutes
Balancing Community and Government Interests in PR Campaigns6 minutes
Integrating Community and Government Feedback into PR Strategies8 minutes
Evaluating and Adjusting Communication Strategies4 minutes
Practical Application: Community and Government Concerns in a Campaign3 minutes
Conclusion: Community and Government Relations in PR1 minute

4 lecturesTotal 20 minutes

Key Concepts in Community and Government Relations5 minutes
Summarizing Community Engagement Strategies5 minutes
Summarizing Strategic Planning for Government Relations5 minutes
Integrating Community and Government Concerns into PR Campaigns5 minutes

9 devoirsTotal 270 minutes

Graded Quiz: Community and Government Relations in PR50 minutes
Activity: Identify a PR Campaign30 minutes
Practice Quiz: Foundations of Community and Government Relations25 minutes
Activity: Crafting Messages for Specific Community Stakeholders30 minutes
Practice Quiz: Developing Communication Strategies for Community Engagement25 minutes
Activity: Crafting Messages for Government Stakeholders30 minutes
Practice Quiz: Strategic Planning for Government Relations25 minutes
Activity: Engaging with Community and Government Stakeholders30 minutes
Practice Quiz: Integrating Community and Government Concerns into PR Campaigns25 minutes

In the final module, you will apply the concepts, strategies, and skills you have learned by developing a stakeholder relations and reporting strategy. Then, the module introduces job preparation using AI, including creating resumes and cover letters and interview preparation. It also focuses on identifying and engaging stakeholder groups in a simulated PR campaign and formulating engagement strategies.

Inclus

5 vidéos5 lectures3 devoirs1 évaluation par les pairs

5 vidéosTotal 15 minutes

Introduction to Project: Developing a PR strategy1 minutePrévisualiser le module
Using AI to Create a Resume3 minutes
Using AI to Write Cover Letters4 minutes
Interview Preparedness3 minutes
Conclusion: Stakeholder Analysis & Management1 minute

5 lecturesTotal 45 minutes

Walkthrough: Develop a Basic PR Strategy10 minutes
Introduction to Job Preparation with AI5 minutes
Resume Examples10 minutes
Example Cover Letters10 minutes
Sample Interview Questions10 minutes

3 devoirsTotal 90 minutes

Create a Resume with AI30 minutes
Activity: Create a Cover Letter with AI30 minutes
Practice Interviewing with AI30 minutes

1 évaluation par les pairsTotal 90 minutes

Project: Develop a Stakeholder Relations and Reporting Strategy90 minutes

Instructeur

Microsoft

195 Cours1 043 191 apprenants

Offert par

Microsoft

Recommandé si vous êtes intéressé(e) par Business Strategy

University of London
Fundamentals of Marketing Strategy
Cours
Università Bocconi
Corporate Sustainability. Understanding and Seizing the Strategic Opportunity
Cours
University of Colorado Boulder
Financial Forecasting and Reporting
Cours
Arizona State University
Resolving and Transforming Conflict
Cours

Pour quelles raisons les étudiants sur Coursera nous choisissent-ils pour leur carrière ?

Felipe M.

Étudiant(e) depuis 2018

’Pouvoir suivre des cours à mon rythme à été une expérience extraordinaire. Je peux apprendre chaque fois que mon emploi du temps me le permet et en fonction de mon humeur.’

Jennifer J.

Étudiant(e) depuis 2020

’J'ai directement appliqué les concepts et les compétences que j'ai appris de mes cours à un nouveau projet passionnant au travail.’

Larry W.

Étudiant(e) depuis 2021

’Lorsque j'ai besoin de cours sur des sujets que mon université ne propose pas, Coursera est l'un des meilleurs endroits où se rendre.’

Chaitanya A.

’Apprendre, ce n'est pas seulement s'améliorer dans son travail : c'est bien plus que cela. Coursera me permet d'apprendre sans limites.’

Ouvrez de nouvelles portes avec Coursera Plus

Accès illimité à plus de 7 000 cours de renommée internationale, à des projets pratiques et à des programmes de certificats reconnus sur le marché du travail, tous inclus dans votre abonnement

Faites progresser votre carrière avec un diplôme en ligne

Obtenez un diplôme auprès d’universités de renommée mondiale - 100 % en ligne

Découvrir les diplômes

Rejoignez plus de 3 400 entreprises mondiales qui ont choisi Coursera pour les affaires

Améliorez les compétences de vos employés pour exceller dans l’économie numérique

Foire Aux Questions

Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.