Microsoft IT Support Specialist Certificat Professionnel

Name: Microsoft IT Support Specialist
Rating: 4.713375796178344 (362 reviews)

Launch your career as an IT support specialist. Build job-ready skills – and must-have AI skills – for an in-demand career. Earn a credential from Microsoft. No prior experience required.

Instructeur : Microsoft

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Inclus avec Coursera Plus

Série de 6 cours

Obtenez une qualification professionnelle qui traduit votre expertise

4.7

(362 avis)

niveau Débutant

Expérience recommandée

3 mois

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

Série de 6 cours

Obtenez une qualification professionnelle qui traduit votre expertise

4.7

(362 avis)

niveau Débutant

Expérience recommandée

3 mois

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

Ce que vous apprendrez

Gain skills to succeed in Information technology systems analysis and maintenance.
Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT scenarios.
Demonstrate a holistic understanding of IT support, combining hardware, software, networking, and security concepts in problem-solving.
Learn to adapt diagnostic skills to diverse IT issues within a practical business scenario.

Compétences que vous acquerrez

Catégorie : Software Configuration
Catégorie : Network Protocols
Catégorie : Computer hardware
Catégorie : Cloud Computing
Catégorie : Troubleshooting
Catégorie : Generative AI in IT Support

Détails à connaître

Certificat partageable

Ajouter à votre profil LinkedIn

Enseigné en Anglais

Récemment mis à jour !

mai 2024

Découvrez comment les employés des entreprises prestigieuses maîtrisent des compétences recherchées

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Earn 50% off your Certification Exam (MS-900)

Certificat professionnel - 6 séries de cours

Learners who complete this program will receive a 50% discount voucher to take the MS-900 Certification Exam.

Organizations rely on IT support professionals to drive the development and maintenance of various technological systems. Prepare for a new career in this high-demand field with professional training from Microsoft, one of the largest technology companies in the world. The role of an IT support professional includes handling computer systems, networks, and software applications. With 60% of Fortune 500 companies using Microsoft 365 to empower their workforce, developing IT support skills is essential in this field. ¹

Through a mix of videos, assessments, and hands-on activities, you’ll develop a strong foundation in IT support fundamentals, networking, software, hardware and data backup, cybersecurity, Microsoft 365 ecosystem, and Troubleshooting Diagnostics. You'll also have the option to learn how generative AI tools and techniques are used in IT Support.

When you graduate, you’ll have tangible examples to talk about in job interviews, and you’ll also be prepared to take the Exam MS-900: Microsoft 365 Fundamentals.

¹Microsoft solutions boost productivity of Fortune 500 frontline workers with next-generation AI. (2023, August 10).

Projet d'apprentissage appliqué

This program has been uniquely mapped to key job skills required in IT support specialist roles.

In each course, you’ll be able to consolidate what you have learned by completing a project that simulates real-world IT support specialist scenarios. You’ll also complete a final capstone project where you’ll work through the process of solving a fictional IT-related business problem as an IT support specialist.

The project will include practicing on:

A real-world scenario focused on system maintenance and upgrading, network connectivity, software selection, and set-up, as well as security considerations.
A real-world capstone project that enables you to demonstrate your IT support specialist skills.

Based on this information you will:

Examine the output of several diagnostic tools.
Document an upgrade recommendation that also takes the business use of the system into account.
Use multiple diagnostic outputs to assess and diagnose typical IT issues and recommend a solution.

Introduction to Computers

COURS 117 heures

Ce que vous apprendrez

Learn about computer components like CPU, memory, and storage.
Learn how computer system components, such as the CPU, memory, and storage devices, interact with the operating system.
Gain insight into security, hardware, and software relationships.

Compétences que vous acquerrez

Catégorie : Cloud Computing Security

Catégorie : Network Monitoring

Catégorie : Network Security

Catégorie : Security Mitigation

Catégorie : Computer Network Infrastructure

Introduction to Secure Networking

COURS 225 heures

Ce que vous apprendrez

Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.
Gain insights into network infrastructure and monitoring techniques for effective management.
Learn about network security components, approaches, and mitigation strategies.

Compétences que vous acquerrez

Catégorie : Virtual Private Network (VPN)

Catégorie : Cybersecurity

Catégorie : Password Management

Catégorie : Privacy settings

Catégorie : Multi-Factor Authentication

Essential Aspects of Software, Hardware, and Data Backup

COURS 316 heures

Ce que vous apprendrez

Gain insight into key aspects of IT security and data management.
Develop an understanding of secure software setup and implementation.
Learn effective strategies for hardware configurations and data backup and recovery.

Compétences que vous acquerrez

Catégorie : Data Back-up and Recovery

Catégorie : IT Security

Catégorie : Hardware configuration

Catégorie : Data Management

Catégorie : Software Set-up

Cybersecurity and Privacy

COURS 417 heures

Ce que vous apprendrez

Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.
Learn how to secure digital communications, optimize network performance, and understand how VPNs work.
Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Compétences que vous acquerrez

Catégorie : Network Connectivity

Catégorie : System Maintenance

Catégorie : Diagnostics

Catégorie : Troubleshooting

The Microsoft 365 Ecosystem

COURS 517 heures

Ce que vous apprendrez

Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.
Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.
Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Compétences que vous acquerrez

Catégorie : Computer Architecture

Catégorie : Cybersecurity

Catégorie : Computer hardware

Catégorie : Computer Software

Catégorie : Operating Systems

Technical Diagnostics and Troubleshooting Techniques

COURS 620 heures

Ce que vous apprendrez

Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems
Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments
Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

Compétences que vous acquerrez

Catégorie : Microsoft 365

Catégorie : Digital Platform Security

Catégorie : Endpoint Security

Catégorie : Integrating Automation Tools

Obtenez un certificat professionnel

Ajoutez ce titre à votre profil LinkedIn, à votre curriculum vitae ou à votre CV. Partagez-le sur les médias sociaux et dans votre évaluation des performances.

Instructeur

Microsoft

178 Cours1 006 129 apprenants

Offert par

Microsoft

Pour quelles raisons les étudiants sur Coursera nous choisissent-ils pour leur carrière ?

Felipe M.

Étudiant(e) depuis 2018

’Pouvoir suivre des cours à mon rythme à été une expérience extraordinaire. Je peux apprendre chaque fois que mon emploi du temps me le permet et en fonction de mon humeur.’

Jennifer J.

Étudiant(e) depuis 2020

’J'ai directement appliqué les concepts et les compétences que j'ai appris de mes cours à un nouveau projet passionnant au travail.’

Larry W.

Étudiant(e) depuis 2021

’Lorsque j'ai besoin de cours sur des sujets que mon université ne propose pas, Coursera est l'un des meilleurs endroits où se rendre.’

Chaitanya A.

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Foire Aux Questions

This professional certificate is for you:

If you are interested in the field of Information Technology or just beginning to work in IT support related roles.

If you want to switch or start a career in the field of Information Technology (IT).

If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.

You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.

Whether you’re looking to start a new career or change your current one, Professional Certificates help you become job ready. Apply your new skills on hands-on projects that showcase your expertise to potential employers and earn a career credential to kickstart your new career.

The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.

This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.

An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.

Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.

When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).

This certificate demonstrates your job readiness and can be shared with your professional network.

Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:

Proficiency in system analysis and maintenance.
Skills in software configuration and recommendation using the Microsoft 365 ecosystem.
Practice in establishing robust security protocols.
Expertise in diagnostics and troubleshooting.

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.

Plus de questions

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¹ Le salaire médian et les données sur les offres d'emploi proviennent du United States Lightcast™ Job Postings Report. Données relatives aux rôles professionnels pertinents pour les programmes présentés (3/1/2023 - 3/1/2024).