Employee Training: What It Is and Why It's Important

Over the last couple of decades, technology has dramatically changed how people work. Positive company culture and work-life balance have become a top priority. Rather than sitting in offices and cubicles, people collaborate in the office or work remotely. Thanks to globalisation, business is now wider than your geographical region. With so many rapid changes, employee training has become more critical than ever. 

Employee training is beneficial to both organisations and employees. In a study by Docebo surveying 1500 employers across the United Kingdom and Europe, approximately 60 percent of employees say they would choose to work for an organisation if it prioritised learning and development [1]. Employee training can help improve company culture, increase productivity, and support workplace safety. But that's just the beginning. Take a deeper dive into why employee training is essential and how to make it a part of your organisation. 

What is employee training? 

Employee training is any instruction or activity that teaches employees new skills or improves their current skills and performance. The term may describe anything from safety training for an entire staff, introducing a new hire to the ins and outs of a particular job, and training an existing employee on how to use new technology. 

Some use 'employee training' interchangeably with 'employee development.' While they go hand-in-hand, you’ll usually find slight differences. Training teaches something new or builds upon something that already exists, and it is usually a shorter process. Development is more of a long-term, multi-layered approach. For example, employee training requires getting a new tablet in the office and teaching your employees how to use it. Sending employees to take an online course or earn a certification to enhance their skills is more like employee development. 

What are the benefits of employee training? 

Employee training empowers employees and organisations simultaneously by improving company culture, increasing productivity, and offering numerous other benefits. It can be mutually beneficial as it can lead to low turnover rates, increased sales for the organisation, and more employee contentment and work-life balance. Look at some benefits you may see as an employee, leader, or manager of an organisation that implements employee training. 

Benefits for the employees

Employees receiving high-quality training tend to be more satisfied overall, but the benefits continue. Other reasons employees appreciate good training include: 

• Increasing autonomy in the workplace

• Maintaining a safer work environment

• Feeling more significant support from their employers 

• Increasing confidence in the ability to do a job correctly

• Acquiring skills and knowledge they can use to advance their careers

• Learning skills and information that may lead to a leadership role in the future 

• Developing a greater understanding of their roles and the tasks they need to complete 

Benefits for the organisation  

It's no secret that satisfied and well-trained employees benefit the organisation. They're less likely to leave for another job when they feel content where they are, which means you have a lower turnover rate. Other ways that employee training might benefit your organisation include:  

• Safer workplace (fewer accidents, fines, lawsuits, etc.) 

• Increased profits due to better performance and higher productivity 

• Improved company reputation as employees spread the word about how much they enjoy working for your organisation

• Increased engagement and enthusiasm amongst your staff 

• Better pipeline of potential future leaders within your organisation 

• Improved company culture 

• Increased collaboration and better workplace relationships

• Morale boost for both employees and leaders

• Ability to implement new technology and strategies with greater ease 

What are some types of employee training? 

Employee training falls into multiple categories, depending on the goal and subject matter. Some common types of training include:

• Workplace skills training:  This type of training involves enhancing or teaching workplace skills or human skills, like communication, problem-solving, and critical thinking, which can be just as important as technical skills or experience and education. 

• Technical training: Technical training is precisely what it says it is: training employees on how to use new technology. 

• Safety training: Safety training teaches employees health and safety habits that can prevent workplace accidents and reduce illnesses and injuries.  

• Compliance training: Compliance training typically involves instruction that involves law or policy that may impact your organisation and employees. For example, if a new diversity law passes, you may use compliance training to show it can affect your workplace. Safety training can sometimes fall into this category.  

• Pre-onboarding/onboarding training: This type of training is for new employees. It can range from an orientation that teaches an employee about the company's values and culture to instructing the new employee on how to start doing various tasks related to their job. 

• General workplace training: General workplace training is a broader category that can include just about anything. It usually focuses on reskilling or upskilling technical and human skills. It can apply to new and veteran workers, an entire staff, or just one employee. 

Common ways to implement employee training 

When you think about the phrase 'employee training,' you may imagine a group of workers sitting around a conference or classroom listening to an instructor. That's certainly one way to implement employee training, but dozens of others exist. 

In some cases, you won't have a choice. If you receive a video from your corporate office on sexual harassment, showing the video to your employees is your only option. However, if you're a human resources leader or another type of workplace leader assigned a topic, you can get creative with how you present it to the workers. Some ideas include these:

• Virtual training by an instructor, either live or asynchronous

• Virtual courses and lessons

• On-the-job training

• Simulation or role-play 

• Peer training

• Microlearning

• In-person instruction

• Blended learning 

• Mentorship

• Video training

• Shadowing

• Hands-on training 

• Coaching 

• One-on-one meetings

Employee training best practices

Now that you know employee training, it's time to implement a programme in your organisation. Check out some best practices when planning and implementing an employee training programme with the list below: 

• Set concrete goals. Ensure there's a purpose behind all of your employee training. Develop a metric to help you determine if your training is successful. 

• Encourage your employees to continue learning beyond your training programme. Set them up for success by explaining how it can benefit their careers and provide them with tools like access to reading materials, videos, and courses. 

• Personalise training methods to suit each group or individual as much as possible. Consider different learning styles, employee feedback, and past reception and engagement. Offer various opportunities so everyone can find something that makes them comfortable.

• Consider offering an incentive. Employees may welcome certain training types but hesitate to attend compliance training meetings. Give everyone who does a gift card or hold a raffle for a day off. 

• Pay attention to employee feedback. Ask your employees what is and isn't working for them, and make the appropriate changes.

• Leave time for learning. Quality should always come before quantity. Employees will learn at different rates, so you may need more time for concepts to sink in.  

• Leverage peer learning. Many employees feel more comfortable around their colleagues than a manager or supervisor. Some learn best by watching someone do the job. Create a mentorship programme or allow new employees to shadow more experienced ones. 

Next Steps with Coursera

Employee training comes in many forms. An excellent strategy to reach a large number of employees and support them in learning on a schedule that fits around their work is through online courses and workshops. Explore courses for yourself or as an extension of your company’s employee training programme with Coursera for Business. In addition to individual academies, it includes many technical courses, such as the IBM Information Technology (IT) Fundamentals For Everyone.