8 ServiceNow Interview Questions

As a ServiceNow developer, you may be responsible for designing applications, troubleshooting issues, working on custom applications, or instituting changes to your company’s ServiceNow platform. Understanding computer languages like JavaScript, HTML, and CSS is helpful. You may also need problem-solving, workflow skills, communications, and project management training.

ServiceNow is a cloud-based software service that can help you streamline workflows with automated business processes for a company or organisation. Companies like Delta Airlines, Coca-Cola, KPMG, and Vodafone used ServiceNow to help them with any workflow issues, managing them using its software platform.

It can be a big step to get an interview for a job working with the ServiceNow platform for a company or organisation, so it’s a good idea to prepare yourself by considering potential questions you may be asked as part of the interview process. You should prepare to answer technical questions demonstrating your understanding of the software, and more general questions about what makes you unique as a candidate. Use the following eight ServiceNow interview questions to help start your preparation process. 

What is your ServiceNow experience?

What they’re really asking: Have you worked with ServiceNow in a professional space?

This question is a great way to highlight any previous experience with cloud-based services to reassure an interviewer that you’re familiar with ServiceNow. You may want to highlight daily applications you might work on in your current position or your computer science or internet technology education.

Other forms this question might take:

• Can you describe your professional work with ServiceNow?

Can you give some examples of your work in ServiceNow?

What they’re really asking: Do you have real-world experience with ServiceNow?

If you’re currently working with the ServiceNow platform, consider which projects you’ve created from the start of a ServiceNow workflow. You can also talk about regular maintenance work or fixes you’ve had to implement while using the cloud-based software.

This is your time to shine, and it's an excellent opportunity to talk about specific issues you may have experienced and how you solved them or particular examples of how you were able to use your ServiceNow knowledge to complete or implement a task. Potential employers will want you to use examples that demonstrate your ability to work in the system in a way that can help them reach their goals.

Other forms this question might take:

• Can we see samples of your work in ServiceNow?

• How have you used ServiceNow previously?

Do you have ServiceNow certification?

What they’re really asking: Does your education qualify you for a ServiceNow position?

Gaining certification is not necessary to get a position working with the ServiceNow cloud-based software, but it can help you stand out from other candidates.

Check with ServiceNow to see how you can earn a certification with the platform. You can also look at different programmes on Coursera that can help you earn Professional Certificates in cloud-based applications. Demonstrating technical knowledge may help you stand out to hiring managers for ServiceNow positions.

Other forms this question might take:

• Can you talk about your educational experience and training with ServiceNow?

Can you discuss aspects of ServiceNow that you are proficient in?

What they’re really asking: Can you fill multiple roles we have that may require ServiceNow?

Like other applications, ServiceNow has rules or definitions that a potential employer may ask you about to test your knowledge of the cloud-based platform. So, brushing up on basic but specific ServiceNow definitions is a good idea.

Some items to consider may be understanding access control lists (ACL), knowing the types of reports available in ServiceNow, such as time series or statistical reports, and explaining how an HTML sanitiser may help you work in ServiceNow.

Other forms this question might take:

• What ServiceNow skills can you bring to our company?

• Explain an example of your role in a ServiceNow project.

What types of skills do you have?

What they’re really asking: What skills do you have that are necessary for our ServiceNow projects?

ServiceNow may need various helpful skills if you have them as part of your work experience. Remember to mention the different computer languages you may be proficient in, such as JavaScript, CSS, or HTML. Other workflow platform experiences might also be positive things to mention.

A potential employer may also ask about workplace skills you will likely use daily. These could be skills such as communicating well with clients, leading a team or working well within a team, and completing tasks correctly and within deadlines set by a company. These are especially important if you’re working with clients or customers as part of the workflow processes you may be responsible for setting up or maintaining.

Other forms this question might take:

• What skills have you used in previous ServiceNow jobs?

• Can you walk us through your specific work for a ServiceNow project?

What are ServiceNow's strengths for our company?

What they’re really asking: How can you help us integrate ServiceNow?

ServiceNow may give a company some easy-to-use and flexible workflows for everything from interacting with customers to working within an organisation. It can also help organisations streamline processes throughout them. You can also customise the platform for different types of processes a company may need to utilise to run as efficiently as possible.

It may be a good idea to mention these strengths in the context of the particular company filling a ServiceNow job. Perhaps the company is bringing on ServiceNow employees to help streamline its IT process or keep track of project workflows. Review the job description to see which keywords stand out based on particular processes you may be a part of. Use that to your advantage when discussing ServiceNow’s strengths and work experience with the interviewer’s company.

Other forms this question might take:

• How do you see ServiceNow working with our company’s daily tasks?

• How will your ServiceNow skills fit with our business?

What do you know about our company?

What they’re really asking: Did you research our company to prepare?

Before you go into any interview, it’s important to research the company to get a good foundation and understanding of what it does and where it fits into its industry.

It’s also a good idea to check out the company’s competition to show you what you may be up against or how other companies use ServiceNow to their advantage to make it work for your potential new company.

Other forms this question might take:

• Where do you think our company fits in the market?

Why do you want to work for our company?

What they’re really asking: Do you understand our company’s work and culture?

An interview is your chance to sell yourself to a potential employer by telling the interviewers why you want to work there and what benefits you bring. What about their use of ServiceNow? Is it a good fit for your skill set? You may also want to mention previous ServiceNow projects that are relevant to what they want to implement.

Remember to compliment the company as well. Talk about why you admire its work or if you use the products it creates. Demonstrating that the company is already part of your normal life is a good way to show you have experience with it before you get hired.

Other forms this question might take:

• Tell us why you would be a good person for this position.

Get started in ServiceNow with Coursera

If you want to learn more job skills for ServiceNow positions, many opportunities are available on Coursera to help you expand your education and take steps towards landing a job as a ServiceNow developer. You can also expand your education with courses in cloud application development, such as the Cloud Application Development Foundations Specialisation by IBM, to help you move forward with a career as a ServiceNow developer.