This course is part of the Amazon Connect curriculum. The course is designed for supervisors and technical roles to get familiar with the administrative interface. The course covers basic navigation and how to view and publish reports and analytics. You will explore the three main reporting options: real-time metrics, historical metrics, and login/logout reporting used to review agent-customer communication. Then you will work with dashboards, contact search records, and create and publish reports.
Details to know
September 2024
1 assignment
See how employees at top companies are mastering in-demand skills
There is 1 module in this course
What's included
1 reading1 assignment
Instructor
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