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January 28, 2025
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This course is part of AWS Cloud Technology Consultant Professional Certificate
Instructors: Oksana Hoeckele
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Examine essential soft skills for solving business problems
Describe the process of working with customers and how to use different soft skills
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Being a successful cloud consultant is finding the balance of soft skills and hard skills when investigating and solving customer problems. This course is designed to improve students’ understanding of key soft skills necessary to become successful cloud consultants.
The course's first week provides foundational knowledge of what cloud consulting is and then dives into important skills for solving customers’ business problems. During the second week, students learn how to work with customers (gather requirements, propose a solution, plan and build out the project, monitor progress, and conclude final tasks) and how different soft skills can help them throughout all stages of the process. The third week of the course focuses on helping students develop and maintain strong business relationships. The main emphasis of this week is on developing soft skills that are necessary to build relationships, earn trust, manage changes, establish a brand, and build a good reputation. Finally, in week 4, students receive different recommendations and techniques on how to design a plan to improve their soft skills and grow as a leader.
Module one starts by answering a couple of fundamental questions: What is a cloud consultant, and what do they do? You explore the basic functions of this role to help you decide if being a cloud consultant is a job you’d like to pursue. In addition, you learn about critical thinking and analytical skills, which are important to the business world and for cloud consultants. You explore what they are, how to develop them, and some strategies that you can employ on your next business project.
8 videos6 readings1 assignment2 discussion prompts2 plugins
In module two, you take on the role of a cloud consultant who is working with a customer. You start the module by walking through a common project for a cloud consultant: migrating a workload from an on-premises data center to AWS. During this process, you learn about the types of meetings that you might experience, and the different types of job functions that you might perform in the organization. By the end of the module, you should have a solid understanding of the different tasks and activities that a cloud consultant might do in their workday.
9 videos3 readings2 assignments
Module three focuses on building and maintaining business relationships. In business, who you know can be as important as what you know. In this module, you focus on building and maintaining a network of professional connections. In addition to networking, it’s important for you to develop your own professional brand. To that end, you also explore how you can establish your brand and maintain a positive image in the business world.
5 videos2 readings2 assignments
In module four, you explore how you can continuously improve your skill set. Because business is always changing, you should also consider how you can keep evolving your skills. You learn how to create a plan to develop your skills and work on addressing your weaknesses. As you develop new skills, it’s important to manage your time and make the most out of what you have. At the end of the module, you learn the principles behind designing effective resumes, and then you go hands-on to review and update your own resume.
5 videos4 readings3 assignments1 plugin
We asked all learners to give feedback on our instructors based on the quality of their teaching style.
Instructor ratings
We asked all learners to give feedback on our instructors based on the quality of their teaching style.
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