It was a great course! I can't believe I now know how to build chatbots and with that the possibility to teach others or make money building chatbots for paying customers. Thank you so much!

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Building AI Powered Chatbots Without Programming
This course is part of multiple programs.

Instructor: Antonio Cangiano
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(3,429 reviews)
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What you'll learn
The job-ready chatbot skills businesses need in just 6 weeks! No programming experience required.
How to embed an AI powered recommendation system into a chatbot to ensure personalized customer service.
How to implement and test complex workflows within chatbot actions to enhance user interactions.
Hands-on experience deploying a chatbot in a real-world scenario.
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Reviewed on Sep 6, 2020
Reviewed on Sep 8, 2020
Excellent course! The pacing is good, with a gradual intro toward more complex concepts. Compared to other courses, you do learn a lot in this one. Also great support from the staff.
Reviewed on Nov 8, 2023
Pretty fun course. I do admit that the section introducing slots got a bit confusing and may need to be revised, but all in all it was great to learn and build something tangible with AI.
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Frequently asked questions
This course is ideal for aspiring students or professionals interested in AI and creating chatbots.
Chatbots are essential tools in modern customer service. They provide instant responses to inquiries, help resolve common issues, and guide users through processes like troubleshooting or account setup. By handling repetitive tasks, chatbots free up human agents to focus on more complex or sensitive customer needs.
Chatbots streamline operations by automating repetitive tasks, such as answering FAQs or processing simple transactions. They can also assist employees by providing quick access to internal resources, reducing downtime, and improving productivity across teams.
More questions
Financial aid available,