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Learner Reviews & Feedback for Call Center Customer Service by CVS Health

4.8
stars
67 ratings

About the Course

The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where you can demonstrate great customer service. -By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the two courses in this program....

Top reviews

ER

Aug 15, 2024

It is very informative for my advancement in my future career.

SR

Aug 13, 2024

Great detailed information to assist the customer service rep!

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1 - 18 of 18 Reviews for Call Center Customer Service

By Rayssa S A

•

Oct 10, 2023

I can't get my certificate

By Elias R

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Aug 16, 2024

It is very informative for my advancement in my future career.

By Susan R

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Aug 14, 2024

Great detailed information to assist the customer service rep!

By saleem s

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Feb 17, 2024

An interesting and educating course everyone should try

By Sylvia O

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Apr 7, 2024

Excellent course. Very interesting

By Helen A

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Apr 5, 2024

It was a beautiful experience

By UYAMADU C B

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Mar 10, 2024

Amazing Experience.

By williams s p

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Aug 27, 2023

nice course

By Adejumo J

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Dec 23, 2023

SO helpful

By KHALIFA M A A

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Aug 29, 2024

excellent

By Fikunayomi O

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Aug 23, 2024

Excellent

By Katia M O A

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Feb 27, 2024

Excelente

By naeema a

•

Aug 15, 2024

ممتاز

By khadija a

•

Nov 22, 2024

شكرا

By Deibormi D R

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Aug 10, 2023

It was a practical approach towards a professional career in customer service.

By Nabila G

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Aug 28, 2024

Good and helpful assessment

By Juan A

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Sep 5, 2024

The course was good overall. It is very similar to the previous two courses so there was a lot of reiteration. The quizzes and questions in the assignments need improvement.

By MARIAM M A A A

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Aug 30, 2024

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