This course is for deployment personnel of Google Cloud and its partner organizations who are tasked with managing cultural change and skill gaps of customers adopting Google Workspace, engaging sponsors and enlisting the support of customer stakeholders, communicating the anticipated changes to the customer and their users. It will guide you through the Workspace change management methodology and all phases of the customer journey.
Change Management for Google Workspace
Gain insight into a topic and learn the fundamentals.
Intermediate level
Some related experience required
5 hours to complete
3 weeks at 1 hour a week
Flexible schedule
Learn at your own pace
What you'll learn
Describe the change management methodology by defining the tasks performed in each of the key work streams over all phases of the customer journey.
Engage sponsors and recruit Google Guides to provide support during the project.
Identify cultural change challenges and address skills gaps.
Explain how to most effectively deliver communications about the project.
Details to know
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Assessments
6 assignments
Taught in English
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There are 7 modules in this course
Introduce course learning objectives, prerequisites, and the importance of change management
What's included
1 video1 reading
This module introduces the change management methodology and provides an overview of the purpose and deliverables of each phase within the methodology framework.
What's included
5 videos1 reading1 assignment
This module describes the workflow of the Sponsorship and Engagement workstream, as well as the requirements for the final deliverables of the workstream, which are the Sponsorship Assessment and the Sponsorship Engagement Plan.
What's included
6 videos1 reading1 assignment
This module describes the workflow of the Organizational Analysis workstream, as well as the requirements for the final deliverable of the workstream, which is the Organizational Analysis.
What's included
6 videos1 reading1 assignment
This module describes the workflow of the Communications workstream, as well as the requirements for the final deliverable of the workstream, which is the Communications Plan.
What's included
6 videos1 reading1 assignment
This module describes the workflow of the Training workstream, as well as the requirements for the final deliverable of the workstream, which is the Training Plan.
What's included
6 videos1 reading1 assignment
This module reviews the four phases in the change management methodology framework and provides resources to continue learning on this topic.
What's included
4 videos1 reading1 assignment
Instructor
Offered by
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Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.