Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
Conflict Resolution Skills
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Conflict Resolution Skills
This course is part of Conflict Management Specialization
Instructor: Najla DeBow
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4.4
(1,018 reviews)
4 hours to complete
3 weeks at 1 hour a week
Flexible schedule
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Taught in English
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This course is part of the Conflict Management Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 5 modules in this course
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
What's included
1 video3 readings
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
What's included
9 videos
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
What's included
9 videos1 peer review
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
What's included
9 videos1 peer review
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
What's included
1 video2 readings
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