Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions.
Create a Customer Service Survey in Microsoft Forms
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Create a Customer Service Survey in Microsoft Forms
Instructor: Lindsey Dumser
1,955 already enrolled
Included with 
Learn, practice, and apply job-ready skills with expert guidance
4.9
(29 reviews)
Beginner level
Recommended experience
1.5 hours
Learn at your own pace
Hands-on learning
What you'll learn
Prepare to create your customer service survey in Microsoft Forms.
Create basic and advanced question types.
Finalize, send, and interpret the survey.
Skills you'll practice
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
No downloads or installation required
Only available on desktop
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About this Guided Project
Learn step-by-step
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Prepare to Create a Survey in Forms
Create Basic Question Types: Choice, Type, Rating, Date
Create Advanced Question Types: Ranking, Likert, Net Promoter Score
Finalize and Send the Survey
Interpret Survey Responses
Recommended experience
None
5 project images
Instructor
Instructor ratings
4.3 (5 ratings)Offered by
How you'll learn
Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
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4.9
29 reviews
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Reviewed on Oct 28, 2024
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Frequently asked questions
Because your workspace contains a cloud desktop that is sized for a laptop or desktop computer, Guided Projects are not available on your mobile device.
Guided Project instructors are subject matter experts who have experience in the skill, tool or domain of their project and are passionate about sharing their knowledge to impact millions of learners around the world.
You can download and keep any of your created files from the Guided Project. To do so, you can use the “File Browser” feature while you are accessing your cloud desktop.