By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service.
Create Customer Support Data with Google Sheets
Create Customer Support Data with Google Sheets
Instructor: Melissa Al-Shaer
11,905 already enrolled
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Learn, practice, and apply job-ready skills with expert guidance
4.6
(392 reviews)
Beginner level
Recommended experience
1 week of study, 2 hours
Learn at your own pace
Hands-on learning
What you'll learn
Create formulas within Google Sheets to build upon raw data.
Create drop downs and check boxes using the data validation tool.
Link raw data from multiple tabs into a single tab, to obtain an overview of the business’s performance.
Skills you'll practice
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
No downloads or installation required
Only available on desktop
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About this Guided Project
Learn step-by-step
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Introduction to Google Sheets
Import Raw Data
Introduction to Formulas
Introduction to Data Validation
Dashboard Design
Complete the Dashboard
Recommended experience
This course is for someone who is new to Google Sheets but has a desire to compile data for analysis and tracking.
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Instructor
Instructor ratings
4.6 (23 ratings)Offered by
How you'll learn
Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
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Learner reviews
4.6
392 reviews
- 5 stars
73.79%
- 4 stars
18.06%
- 3 stars
5.59%
- 2 stars
1.01%
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Showing 3 of 392
FO
5
Reviewed on Sep 4, 2020
It was so educative and the instructor made it all easy.
AS
5
Reviewed on Jun 5, 2021
Thanks to the team Coursera and the lecturer i have learned a lot
KE
5
Reviewed on Jan 4, 2022
I enjoy every bit of the training. especially the part I was given my cloud workspace to work on while following the lesson.
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Frequently asked questions
Because your workspace contains a cloud desktop that is sized for a laptop or desktop computer, Guided Projects are not available on your mobile device.
Guided Project instructors are subject matter experts who have experience in the skill, tool or domain of their project and are passionate about sharing their knowledge to impact millions of learners around the world.
You can download and keep any of your created files from the Guided Project. To do so, you can use the “File Browser” feature while you are accessing your cloud desktop.