Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.
Effective Communication for Today’s Leader
Give your career the gift of Coursera Plus with $160 off, billed annually. Save today.
Effective Communication for Today’s Leader
This course is part of Leadership and Negotiation Skills Specialization
Instructor: Carlos Alberto Tena Sánchez
8,119 already enrolled
Included with 
Gain insight into a topic and learn the fundamentals.
4.4
(61 reviews)
Intermediate level
Recommended experience
25 hours to complete
3 weeks at 8 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.
Apply communication skills to performance feedback and achieve organizational objectives.
Identify the concept of communication to clarify its importance.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
17 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is part of the Leadership and Negotiation Skills Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 4 modules in this course
In the first topic of this course, you will study the concept of human communication, its importance in people’s lives, and its application to the environments we move in: family, professional, and social. At the same time, you will learn about communication levels, which allow both the sender and the receiver to identify the level we are communicating in order to establish a connection between both parties.
What's included
2 videos16 readings5 assignments1 discussion prompt
This week will cover information on assertive communication, the ability to communicate with messages that are delivered clearly, firmly, directly, and respectfully. The goal is for you to learn about assertiveness, the first communication skill that is the foundation of dialogue, so you can put it into practice. You will also learn a technique that is easy to use, that you can use immediately to deliver assertive messages.
What's included
2 videos9 readings3 assignments1 discussion prompt
This week you will learn essential aspects of the second interpersonal communication skill: empathetic listening. One of the most frequent errors when we communicate in work environments is to only pay attention to the technical aspects of the conversation. In other words, we tend to ignore the emotional state or mood of the other person, and this can damage our interpersonal relationship.
What's included
2 videos9 readings4 assignments1 peer review1 discussion prompt
During this last week of the course, you’ll learn more about the third interpersonal communication skill: performance feedback. This is a skill that, overall, allows us to respond to messages from other people; and specifically, can be used as a tool to improve performance in sessions to establish goals and evaluate performance. In this way, effective leaders increase their ability to direct, guide, teach, and motivate collaborators by correctly using feedback.
What's included
2 videos10 readings5 assignments1 discussion prompt1 plugin
Instructor
Instructor ratings
4.8 (23 ratings)Offered by
Recommended if you're interested in Leadership and Management
University of Colorado Boulder
Tecnológico de Monterrey
University of Maryland, College Park
University of Maryland, College Park
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Learner reviews
Showing 3 of 61
4.4
61 reviews
- 5 stars
72.13%
- 4 stars
14.75%
- 3 stars
4.91%
- 2 stars
1.63%
- 1 star
6.55%
New to Leadership and Management? Start here.
Open new doors with Coursera Plus
Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.