University of Michigan
Emotional Intelligence: Cultivating Immensely Human Interactions
University of Michigan

Emotional Intelligence: Cultivating Immensely Human Interactions

Jeffrey Sanchez-Burks
Cheri Alexander

Instructors: Jeffrey Sanchez-Burks

62,153 already enrolled

Included with Coursera Plus

Gain insight into a topic and learn the fundamentals.
4.7

(409 reviews)

Intermediate level
Some related experience required
Flexible schedule
Approx. 20 hours
Learn at your own pace
97%
Most learners liked this course
Gain insight into a topic and learn the fundamentals.
4.7

(409 reviews)

Intermediate level
Some related experience required
Flexible schedule
Approx. 20 hours
Learn at your own pace
97%
Most learners liked this course

What you'll learn

  • Explore the possibility of being simultaneously more emotionally attuned and professional at work.

  • Model how to deal with difficult or critical conversations and how to hold more productive conversations.

  • Recognize and understand how information is conveyed in a non-verbal manner.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

3 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

Placeholder
Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

There are 4 modules in this course

Welcome to Week 1: “Self-Awareness”. In the first lesson, you will explore the possibility of being simultaneously more emotionally attuned and professional at work, regardless of what stage of career you’re in. You will address the essential question: Do emotions have a place at work? In the second lesson, you will focus on the self, answering the essential question: How can knowing more about ourselves help us and help our connections with others?

What's included

12 videos8 readings1 assignment2 app items3 plugins

Welcome to Week 2: “Self-Management”. In the third lesson, you will learn how to harness your emotions instead of suppressing them in order to make more accurate forecasts and better decisions. You will explore the essential question: How can emotions help us become wise? In the fourth lesson, you will begin to self-manage yourself to be able to project the 'you' you want to project to the other, whether that’s a group, a team, or another person. You will address the essential question: How can we manage social-emotions to increase resiliency?

What's included

6 videos7 readings1 assignment1 app item1 discussion prompt1 plugin

Welcome to Week 3: “Social-Awareness”. In lessons five and six, you will focus on how to make sense of others. You will not only learn why it is very difficult to be empathetic and take others’ perspectives, but also understand how to overcome these challenges. The essential questions you will explore are: What is lost when you rely on the spoken word? What is lost when you can read the emotions of a person but not the collective?

What's included

7 videos11 readings1 assignment1 app item1 discussion prompt1 plugin

Welcome to Week 4: “Social Acceleration”. In the seventh lesson, you will explore what it takes to work in a team or be a leader, answering the essential question: As with seeing a forest versus a tree, what is gained when you shift your focus from a person to people? In the eighth lesson, you will learn what can be gained from transformational mentors and coaches, as well as how having a big impact on others can lead you to build your own legacy. You will address the essential question: What do transformative mentors and lasting legacies have in common?

What's included

11 videos10 readings1 peer review2 app items1 discussion prompt

Instructors

Instructor ratings
4.7 (155 ratings)
Jeffrey Sanchez-Burks
University of Michigan
2 Courses63,918 learners

Offered by

Recommended if you're interested in Leadership and Management

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews

4.7

409 reviews

  • 5 stars

    82.92%

  • 4 stars

    11.70%

  • 3 stars

    1.70%

  • 2 stars

    1.21%

  • 1 star

    2.43%

Showing 3 of 409

DN
5

Reviewed on Sep 23, 2023

AD
5

Reviewed on Jul 30, 2023

TJ
5

Reviewed on Jun 16, 2023

New to Leadership and Management? Start here.

Placeholder

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions