Participants will learn to optimize operations, enhance productivity, and address real-world challenges through strategic planning and effective implementation. The curriculum combines theoretical knowledge with practical applications to equip learners with the skills needed for successful operations management in various industries.
Operations Management
Operations Management
This course is part of Supply Chain & Operations Specialization
Instructor: Henrique Luiz Correa
Included with 
Gain insight into a topic and learn the fundamentals.
Intermediate level
Some related experience required
21 hours to complete
3 weeks at 7 hours a week
Flexible schedule
Learn at your own pace
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
23 assignments
Taught in English
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This course is part of the Supply Chain & Operations Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
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There are 5 modules in this course
Little’s law allows for the quick calculation of throughput times, throughput rates and inventories in operations, the system’s approach allows for the structuring of process analysis
What's included
5 videos5 readings5 assignments
The trade-off analysis framework helps operations to keep focused, the importance performance matrix allows for the establishment of strategic priorities in operations, the content analysis (objectives x decision areas) allows for defining priorities of operations decisions aligned with the operations strategy
What's included
5 videos4 readings5 assignments
Value prism helps design and manage resources in service operations; Queuing theory helps design service systems; Revenue management helps define pricing and capacity allocation decisions in services; the 5-gap model allows for identifying the root causes of service problems
What's included
6 videos4 readings4 assignments
The principles of the Theory of Constraints allows for the identification and management of bottlenecks in operations systems; the ToC continuous improvement process allows for the ToC to be continually applied for operations improvement
What's included
6 videos4 readings5 assignments
Process analysis concepts and tools, Quality management concepts and tools.
What's included
5 videos4 readings4 assignments
Instructor
Offered by
Recommended if you're interested in Business Essentials
University of Illinois Urbana-Champaign
Fundação Instituto de Administração
University of Pennsylvania
University of Pennsylvania
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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