This course is designed to introduce Cloud Support Associates to the transformative capabilities of Generative Artificial Intelligence (GenAI). Participants will explore practical strategies to leverage GenAI in various cloud support tasks, enhancing efficiency, productivity, and problem-solving abilities. Through a combination of discussions, demonstrations, and hands-on activities, participants will gain a deep understanding of how GenAI can be integrated into cloud support processes and decision-making. Whether you're an experienced cloud support associate looking to stay ahead of the curve or an aspiring professional seeking to future-proof your skillset, this course provides a foundation that will empower you to unlock new levels of efficiency and strategic capability in your work.
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GenAI for Cloud Support Associates
Taught in English
Recommended experience
What you'll learn
Identify the capabilities of GenAI relevant to cloud support tasks.
Experiment with GenAI to determine its impact on your work as a cloud support associate.
Compare and contrast the risks, challenges, and ethical considerations of using GenAI in cloud support.
Skills you'll gain
Details to know
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September 2024
1 assignment
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There is 1 module in this course
This course introduces Cloud Support Associates to the transformative power of Generative AI (GenAI). It covers practical strategies for enhancing efficiency, productivity, and problem-solving in cloud support tasks. By engaging in discussions, demonstrations, and hands-on activities, learners will understand how to integrate GenAI into cloud support processes and decision-making.
What's included
6 videos5 readings1 assignment1 peer review
Instructor
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Frequently asked questions
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