Have you ever been in a healthcare waiting room and thought about how the organization could be more efficient? For example, have you found yourself thinking about how to reduce the amount of time spent waiting? Or do you work in a healthcare organization and find yourself thinking about how to improve the organization? If you have, this course is for you. Course content includes an overview of healthcare organizations, their administration and management, and their governance.

Healthcare Organizations and the Health System
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Healthcare Organizations and the Health System
This course is part of Healthcare Organization Operations Specialization

Instructor: Margaret Kilduff, Ph.D.
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There are 4 modules in this course
This lesson provides an overview of the course as well as an overview of healthcare organizations and the health system.
What's included
15 readings2 assignments1 peer review4 discussion prompts6 plugins
15 readings•Total 132 minutes
- [INFO] STEP-BY-STEP FAST-TRACK PATHWAY TO THE CERTIFICATE•10 minutes
- [INFO] Course Syllabus•10 minutes
- [INFO] PDF of Course Content for Certificate Students Only•10 minutes
- [INFO] IMPORTANT NOTE – IF YOU PREFER OR NEED EITHER: 1) AN AUDIO VERSION OF THIS COURSE , OR 2) THE COURSE IN A LANGUAGE OTHER THAN AMERICAN ENGLISH•10 minutes
- [FUN] Welcome and Find Your Seat•10 minutes
- [INFO] Welcome and Course Overview•10 minutes
- [INFO] Welcome and Lesson One Overview•10 minutes
- [INFO] Topic 1. "Health Care" versus "Healthcare"•10 minutes
- [INFO] Topic 2. Healthcare Organization and Health System•10 minutes
- [INFO] Topic 3. Healthcare Organization Definitions•10 minutes
- [INFO] Topic 4. Healthcare Organization Accreditation•10 minutes
- [INFO] Topic 5: Healthcare Organization Characteristics•10 minutes
- [FUN] Lesson One Trivia Question•2 minutes
- [FUN] Lesson One Trivia Question Answer•5 minutes
- [FUN] Lesson One Virtual Field Trip•5 minutes
2 assignments•Total 21 minutes
- [INFO] PDF of Course Content for Certificate Students Only•1 minute
- [CERT] Lesson One Quiz•20 minutes
1 peer review•Total 45 minutes
- [PREP] Lesson One Create Your Own Healthcare Organization•45 minutes
4 discussion prompts•Total 27 minutes
- [FUN] Feedback - Course as a Whole•5 minutes
- [FUN] What would you like to learn in this course?•7 minutes
- [FUN] Feedback - Lesson One•10 minutes
- [FUN] Healthcare Organization Quality Measures•5 minutes
6 plugins•Total 61 minutes
- [FUN} Video: History of Massachusetts General Hospital (MGH)•8 minutes
- [FUN] Video - Topic 2: U.S. Public Health Service (USPHS) Overview•5 minutes
- [FUN] Video - Topic 3: LBJ 1965 Medicare Bill-Signing Ceremony•2 minutes
- [FUN] Video - Topic 4: E.A. Codman, An MGH Legend•35 minutes
- [FUN] Video - Topic 5: Value-Based Purchasing•4 minutes
- [FUN] Video - Lesson One Virtual Field Trip•7 minutes
This lesson provides an overview of healthcare administration and management.
What's included
9 readings1 assignment2 peer reviews2 discussion prompts6 plugins
9 readings•Total 72 minutes
- [INFO] Welcome and Lesson Two Overview•10 minutes
- [INFO] Topic 1. Healthcare Administration versus Healthcare Management•10 minutes
- [INFO] Topic 2. Healthcare Administrator Skills and Knowledge•10 minutes
- [INFO] Topic 3. Evidence-Based Healthcare Administration Practice•10 minutes
- [INFO] Topic 4. Healthcare Administration Frameworks•10 minutes
- [INFO] Topic 5. Healthcare Administration Professional Associations•10 minutes
- [FUN] Lesson Two Trivia Question•2 minutes
- [FUNLesson Two Trivia Question Answer•5 minutes
- [FUN] Lesson Two Virtual Field Trip•5 minutes
1 assignment•Total 20 minutes
- [CERT] Lesson Two Quiz•20 minutes
2 peer reviews•Total 90 minutes
- [PREP] Lesson Two Create Your Own Healthcare Organization•45 minutes
- [PREP] Lesson One Create Your Own Healthcare Organization•45 minutes
2 discussion prompts•Total 15 minutes
- [FUN] Feedback - Lesson Two•5 minutes
- [FUN] Healthcare Organization Silos•10 minutes
6 plugins•Total 40 minutes
- [FUN] Video - Topic 1: Massachusetts General Hospital (MGH) Administrative Fellowship Overview•8 minutes
- [FUN] Video - Topic 2: American College of Healthcare Executives (ACHE) Overview•5 minutes
- Video - Topic 3. What Are Systematic Reviews? (Optional)•4 minutes
- [FUN] Video - Topic 4. An Introduction to Lean Thinking•17 minutes
- [FUN] Video - Topic 5. The Perelman School of Medicine: First•4 minutes
- [FUN] Video - Lesson Two Virtual Field Trip•2 minutes
This lesson provides an overview of organizational governance and functions.
What's included
9 readings1 assignment3 peer reviews2 discussion prompts6 plugins
9 readings•Total 72 minutes
- [INFO] Welcome and Lesson Three Overview•10 minutes
- [INFO] Topic 1. Governance and Theory•10 minutes
- [INFO] Topic 2. Governance and Business Structure•10 minutes
- [INFO] Topic 3. Governance and Tax Status•10 minutes
- [INFO] Topic 4. Governance and Mission, Vision, and Bylaws•10 minutes
- [INFO] Topic 5. Governance and a Board of Directors•10 minutes
- [FUNLesson Three Trivia Question•2 minutes
- [FUN] Lesson Three Trivia Question Answer•5 minutes
- [FUNLesson Three Virtual Field Trip•5 minutes
1 assignment•Total 20 minutes
- [CERT] Lesson Three Quiz•20 minutes
3 peer reviews•Total 135 minutes
- [PREP] Lesson Three Create Your Own Healthcare Organization•45 minutes
- [PREP] Lesson Two Create Your Own Healthcare Organization•45 minutes
- [PREP] Lesson One Create Your Own Healthcare Organization•45 minutes
2 discussion prompts•Total 15 minutes
- [FUN] Feedback - Lesson Three•10 minutes
- [FUN] For-Profit or Non-Profit Healthcare Organizations•5 minutes
6 plugins•Total 29 minutes
- [FUN] Video - Topic 1. Cool Things at the National Archives•5 minutes
- [FUN] Video - Topic 2. Treasury Building Restoration•6 minutes
- [FUN] Video - Topic 3. Therapy Dogs at Walter Reed•2 minutes
- [FUN] Video - Topic 4. Olmsted's Plan for the U.S. Capitol•4 minutes
- [FUN] Video - Topic 5. The Board’s Role in Value Creation•5 minutes
- [FUN] Video - Lesson Three Virtual Field Trip•7 minutes
This lesson is a synthesis of the course material to design and present a healthcare organization and governance structure the way you would have things run in the best of all worlds.
What's included
8 readings2 assignments1 peer review4 discussion prompts5 plugins
8 readings•Total 62 minutes
- [INFO] Welcome and Lesson Four Overview•10 minutes
- [INFO] Topic 1. Synthesize Course Content•10 minutes
- [INFO] Topic 2. Generate An Effective Electronic Poster•10 minutes
- [INFO] Topic 3. Judge the Quality of a Poster•10 minutes
- [FUN] Lesson Four Trivia Question•2 minutes
- [FUN] Lesson Four Trivia Question Answer•5 minutes
- [FUN] Lesson Four Virtual Field Trip•5 minutes
- [INFO] Thank You For Participating in This Course•10 minutes
2 assignments•Total 36 minutes
- [CERT] Synthesize Course Content Self-Evaluation•24 minutes
- [CERT] Generate an Effective Electronic File Poster Self-Evaluation•12 minutes
1 peer review•Total 70 minutes
- [CERT] Poster Submission and Evaluation•70 minutes
4 discussion prompts•Total 30 minutes
- [FUN] Feedback - Lesson Four•10 minutes
- [FUN] Poster Generation and Judging•5 minutes
- [FUN] Did you learn what you wanted to learn?•5 minutes
- [FUN] Another Opportunity for Feedback - Course as a Whole•10 minutes
5 plugins•Total 76 minutes
- [FUN] Video - Topic 1. This is LibreOffice•2 minutes
- [FUN] Video - Topic 2. TechTime: Designing Conference Posters in PowerPoint•60 minutes
- [FUN] Video - Topic 3. The Perfect Elevator Pitch•3 minutes
- [FUN] Video - Lesson Four Virtual Field Trip•4 minutes
- [FUN] Video - Highline Trail, Glacier National Park, Montana•7 minutes
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Frequently asked questions
There are two ways to communicate directly with the instructor – one private (seen only by you and the instructor) and one public (seen by the instructor and all learners in the course). The private communication is via the comment feature within the course. The instructor sees all comments and will attempt to respond to each comment within 24 hours. The instructor also provides a direct email address with the response should future communication be needed or of interest. The public communication is via the course Feedback Discussion Forums. The instructor tries to respond to all comments in the Feedback Discussion Forums within 24 hours.
Each section of the course is marked to indicate its relevance to the work required to obtain the certificate. The markings are:
[CERT]: the section contains work which you must successfully complete to obtain the certificate.
[INFO]: the section provides information relevant to the work required for the certificate.
[PREP]: the section provides practice for the certificate work.
[FUN]:the section provides either: 1) interesting additional information which is supplemental, but not needed for the certificate; 2) an opportunity to post your comments on a specified topic for discussion with course colleagues, if you choose to do so; or 3) an opportunity to provide feedback on the course, if you choose to do so. If you are not interested in the [FUN] sections, skip them.
The short answer is that certificate learners need to successfully complete the six course sections marked [CERT]. These are:
Quiz: [CERT] Lesson One Quiz
Quiz: [CERT] Lesson Two Quiz
Quiz: [CERT] Lesson Three Quiz
Quiz: [CERT] Synthesize Course Content Self-Evaluation
Quiz: [CERT] Generate an Effective Poster Self-Evaluation
Peer Review: [CERT] Poster Submission and Evaluation
The Lesson One Quiz, Lesson Two Quiz, and Lesson Three Quiz are each open book, open note. You can take each quiz as many times as you want.
The self-evaluation “quizzes” are your own self-evaluation of the work that you have developed for the Peer Review project. The purpose of the self-evaluations is to ensure that all of the required elements of the peer review submission are completed before submission.
The Peer Review project is the capstone project for the course. The capstone project for the course requires learners to critically synthesize the material from the course and communicate/present the synthesized material to their learner colleagues. Each project is presented to learner colleagues via the peer-review feature and each learner evaluates the project of two learner colleagues.
The peer-review feature is chosen because each project is presented from the perspective of the Chief Executive Officer (CEO) of that healthcare organization. One skill required of all CEOs is the ability to communicate/present their thinking and conclusions to others and expect evaluation and feedback. Another skill required of all CEOs is the ability to critically evaluate the presentation, thinking, and conclusions of others.
Everyone - and I mean everyone including the instructor for this (the) course(s) - who needs to pass a test or evaluation to obtain something (e.g., driver's license, specific grade, a certificate) wants to know at the beginning of the process how best to complete that process quickly, efficiently, and successfully.
This process for earning the certificate for the course is specified at the beginning of the course in a section entitled” STEP-BY-STEP FAST-TRACK PATHWAY TO THE CERTIFICATE’ which is a step-by-step instructor recommended 12-step pathway to successfully complete work required to obtain the certificate as quickly and efficiently as possible.
The format for the course is different from most of the other Coursera courses. Most of the Coursera courses present course content through video lectures. This course presents course content through [INFO] readings (text). Links to optional [FUN] material, including videos, external to the course are included in the text.
The primary reason this format was chosen is because it allows each learner to better establish an individual learning pathway; it allows each learner to better customize what is learned and how learning occurs. Each learner can easily see the content topics for a lesson/module and easily reorder how they are read or merely skim those of little interest.
However, for those who wish a more in-depth knowledge of a topic, the embedded links take that learner to websites external to the course with additional information. The use of embedded links makes full use of the fact that the course is delivered online – and that there is a world of interesting, useful, and in-depth information external to the course.
Readings/text [INFO] content is presented as a series of questions and answers - the Socratic Method. The philosophy behind the use of this method is that this is a better - and much more interesting - way for a learner to master content.
There are videos in the course. These are professionally produced videos (e.g., from the Smithsonian, National Archives) which are included in the course to provide interesting supplemental - optional [FUN] - content. No video-presented content is needed to complete the work for the certificate. As with the [FUN] links to external material, the use of these optional [FUN] videos allows learners to create their own learning pathway and customize their learning experience.
Yes, for certificate learners. For certificate learners, a PDF of the course content is available. This PDF can be read (text-to-speech) using the Adobe Acrobat Reader DC Read-Out-Loud feature. Instructions for use of the Read-Out-Loud feature and the provided PDF are provided within the course.
The instructor believes that almost everyone loves trivia questions and road/field trips. So included in the course are [FUN] trivia questions regarding interesting, fun facts and [FUN] "virtual field trips" to the often hidden places of interest on the web. If you are not a fan of either trivia questions or virtual road/field trips, skip these sections of the course.
The goal of the course is to enable you to think critically about all aspects of healthcare administration in disciplined, critical, and productive ways. Upon successful completion of the course, those who interact in healthcare organizations as patients/consumers will have a better understanding of the issues involved in the effective administration of healthcare organizations and operations. Those working in the healthcare industry, upon completion of the course, will be better able to contribute to the effective administration of the healthcare organization’s operations.
Specifically, upon successful completion of the course, the following objectives will be achieved.You will be able to:
1. Define a healthcare organization, a health system, and their relationship.
2. Define effective evidence-based healthcare administration and management models.
3. Define the forms of organizational governance and functions.
4. Synthesize course content to create a healthcare organization and governance structure.
5. Generate an effective electronic file poster suitable for presentation and printing.
6. Judge the quality (content presentation and format) of a poster.
The photographer is Dmitri Popov and the photo was downloaded from Unsplash (https://unsplash.com/).
Upon completion of this course, you might want to take another course in the Healthcare Organization Operations specialization. The four courses are:
Healthcare Organizations and the Health System
Health Care Delivery in Healthcare Organizations
Business Process Management in Healthcare Organizations
Quality Improvement in Healthcare Organizations
Each course is a stand-alone course; the courses do not build on each other - they complement each other. No one course in the specialization is a prerequisite for another course. If you choose to enroll in all four courses to receive the specialization certificate, the courses can be completed in any order.
However, the course may inspire you to set a different learning pathway for yourself.You may wish to study one of the topics addressed in the course is more depth.The embedded links may lead you to a source of that in-depth knowledge.Also check the Coursera catalogue to see other Coursera courses.
This course is intended for anyone interested in the world of healthcare organization in the United States. A range of healthcare organizations are discussed (e.g., medical, dental, pharmaceutical, and public health). The course is particularly useful to anyone working in the healthcare industry who either has: 1) a developing interest in the issues important to the administration of healthcare organization operations; or 2) some expertise, but wishes an overview or refresher of these issues. However, those who do not work in the healthcare industry, but who interact with healthcare organizations of any type as patients/consumers will also find the course informative.
Upon completion of the course, those who interact with healthcare organizations as patients/consumers will have a better understanding of the issues involved in the effective administration of healthcare organizations and operations. Those working in the healthcare industry, upon completion of the specialization, will be better able to contribute to the effective administration of the healthcare organization’s operations.
No background knowledge is necessary to successfully complete the course. All that is necessary to begin and successfully complete each course in the specialization is an interest in the content and a motivation to complete the course. However, those working in the healthcare industry may find the content more interesting and relevant.
No, neither Rutgers University academic credit nor continuing education units (CEUs) are earned upon the successful completion of the course.
No, this is not a course on healthcare insurance. This is course from the perspective of the healthcare organization on organizational administration and operations. This is not a course on the Affordable Care Act (ACA) which is often called Obamacare. The instructor for this course has taught courses from the patient/customer perspective on methods for paying for health care. This is not that course, however, this course is a good prerequisite for an ACA course. The patient/customer perspective on payment methods is a difficult and involved topic. If you are interested in that topic, please check the Coursera catalog or contact the instructor.
The course assessments are in American English. The project submission must be in American English. All links to external resources are to resources presented in American English. The course focuses on healthcare organizations in the United States. However, some people may find it useful to read some or all course content in a language other than American English.
Translation of required course material from written American English to another language is possible using the provided PDF of the course and Google Translate. An Adobe PDF file of the course content is available to certificate learners. This PDF can be used to produce a written version of the course in many different languages using Google Translate. Instructions are provided within the course.
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
More questions
Financial aid available,
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