What Is a Management Information System (MIS)? Your Career Guide
January 14, 2025
Article
Recommended experience
Beginner level
Individuals with strong customer service orientation, great communication skills, and a positive and professional attitude.
Recommended experience
Beginner level
Individuals with strong customer service orientation, great communication skills, and a positive and professional attitude.
Customer Service
Communication
Hotel Operations
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December 2024
4 assignments
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Designed for aspiring and entry-level hospitality professionals, this comprehensive course provides a thorough understanding of the hotel front office. You'll gain the knowledge and practical skills needed to excel in roles such as a Front Desk Agent, Receptionist, and Guest Services Representative. Explore the key functions, master guest interactions, manage operations efficiently, and learn strategies to maximise revenue. This course equips you with the confidence and skills to launch a successful career in the world of hotel front office operations.
This module provides a comprehensive introduction to the hotel front office, covering its structure, key responsibilities, and essential technology. You'll learn about image standards and interpersonal skills necessary for effective guest interaction and service delivery.
6 videos1 reading2 assignments
This module equips you with essential Front Office skills, covering efficient multitasking, interdepartmental communication, active listening, and professional telephone etiquette. You'll also learn common Front Office acronyms to enhance your communication and efficiency in a hotel environment.
5 videos1 assignment
This module focuses on maximising hotel revenue and guest satisfaction through effective front office strategies. Learn how to implement up-selling and cross-selling techniques, optimise room allocations and upgrades, and manage reservations to encourage repeat business.
3 videos1 assignment
Dubai College of Tourism (DCT) was established by Dubai Department of Economy and Tourism (DET) to be a world-class vocational college that provides innovative, accessible and exceptional education and training that supports people to enter, enhance or advance within the tourism industry in Dubai. Our courses are focused on the essential skills in the tourism and hospitality sectors. We aim to impact learners globally, fostering a strong talent pipeline and cultivating a new generation of tourism professionals possessing the skills and knowledge to thrive in this dynamic landscape.
Dubai College of Tourism
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Dubai College of Tourism
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Course
ESSEC Business School
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