In today’s fast-paced business environment, seamless operations and maximum productivity are essential. AI-powered chatbots are now a cornerstone for managing routine customer queries efficiently, freeing human teams to focus on strategic, high-level tasks.
Building AI Powered Chatbots Without Programming
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Building AI Powered Chatbots Without Programming
This course is part of multiple programs.
Instructor: Antonio Cangiano
79,384 already enrolled
Included with 
Gain insight into a topic and learn the fundamentals.
4.7
(3,325 reviews)
Beginner level
Recommended experience
Flexible schedule
Approx. 11 hours
Learn at your own pace
96%
Most learners liked this course
What you'll learn
Explain the fundamentals of a chatbot, including its key features and the benefits of implementing chatbots in customer service.
Explain the role of action workflows used in a chatbot to enhance the customer experience.
Elaborate on the differences between decision trees and generative AI chatbots.
Evaluate the balance of control and flexibility in chatbot applications.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
9 assignments
Taught in English
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There are 10 modules in this course
Welcome to Module 1 where you’ll quickly gain insights into the world of chatbots. First, you’ll learn to define what chatbots are. You’ll explore the intriguing history of messengers and learn about the AI-enabled rise of chatbots. You’ll be able to explain who chatbots are for and why chatbots matter. You’ll begin creating the chatbot you will build in this course and create an instance of IBM Watson Assistant to use with your chatbot build.
What's included
2 videos2 readings1 assignment1 app item3 plugins
In Module 2, you’ll become acquainted with how chatbots work and learn how to identify three primary components of a chatbot: intents, entities, and dialogs. You discover the purpose and use of intents, the first essential component of a dialog skill. You’ll gain skills learning how to create your intents and how to add and import intents using the IBM Watson Assistant Content Catalog and CSV files. You’ll learn how to train your intents and use the “Try it Out” panel to test your intents.
What's included
1 video1 reading1 assignment2 plugins
In Module 3, you’ll focus on entities, the second key component of a chatbot dialog skill. You’ll gain hands-on skills learning how to create, modify, and delete entities. You'll discover how to use the IBM Watson Assistant Content Catalog and CSV files to add and import entities. Next, learn how chatbots use entity value synonyms and patterns. Then, discover the unique features available when you use system entities, and gain additional, practical skills by using the “Try it Out” panel capabilities to test your entities.
What's included
1 video1 reading1 assignment2 plugins
In Module 4, you’ll unify your prior learning with the third component of dialogue skills, the dialogue itself. You’ll learn how to define domain-specific intents, how to create a parent node and a child node and discover how chatbots use child nodes to engage in domain-specific conversation. Then explore how chatbots handle conditional actions, in this case, how to respond to location address requests.
What's included
2 videos1 reading1 assignment3 plugins
In Module 5, you’ll explore the process of deploying a chatbot. First, you’ll create an Assistant and link that Assistant to your dialog skill. Then, you’ll learn how to preview and share your chatbot and obtain a WordPress site and use this site for chatbot testing purposes. Round out your learning by exploring additional features offered by the Watson Assistant WordPress plugin.
What's included
1 video1 reading1 assignment1 app item2 plugins
In Module 6, you’ll learn about and gain hands-on experience using advanced chatbot features, including training your chatbot to work with context variables, collecting user input, and using slots to set context variables.
What's included
1 video1 reading1 assignment2 plugins
In Module 7, explore additional advanced chatbot features, such as handling digressions or unexpected questions, so the chatbot can respond more gracefully. You’ll also explore the Analyze tab inside of Watson Assistant to learn how your chatbot is being used, observe the conversations people are having with the chatbot, and determine how you can improve the chatbot. In some instances, your chatbot prompts and responses might call might need to stay on premises. Explore how you can maintain your data privacy and use IBM Watson Assistant and other IBM Cloud services on premises.
What's included
1 video2 readings1 assignment2 plugins
Welcome to Module 8, your summary module. where it's time to review what you've learned about building chatbots.
What's included
1 video
In optional Module 9, explore Watson Assistant and learn how to migrate dialog skills to actions. Then further your experience with Watson Assistant by gaining hands-on experience with creating Watson actions, activating dialogs, migrating dialog skills, migrating intents and entities, and calling an action from a dialog.
What's included
3 videos2 plugins
What's included
1 video1 reading2 assignments
Instructor
Instructor ratings
4.7 (640 ratings)Offered by
Recommended if you're interested in Design and Product
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Showing 3 of 3325
AM
5
Reviewed on Apr 10, 2020
I was able to create a powerful chatbot for my startup after diligently working on this course. I am also going to teach this course to high school students now during summer.
GV
5
Reviewed on Sep 6, 2020
It was a great course! I can't believe I now know how to build chatbots and with that the possibility to teach others or make money building chatbots for paying customers. Thank you so much!
AN
5
Reviewed on Sep 8, 2020
Excellent course! The pacing is good, with a gradual intro toward more complex concepts. Compared to other courses, you do learn a lot in this one. Also great support from the staff.
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Frequently asked questions
This course is designed for aspiring students or professionals interested in AI and creating chatbots.
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.