This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented.
Interacting with Customers
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Interacting with Customers
This course is part of multiple programs.
Instructor: Denielle Booth
9,586 already enrolled
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87 reviews
Beginner level
Recommended experience
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
97%
Most learners liked this course
Skills you'll gain
- Conflict Management
- Empathy
- Time Management
- Customer Service
- Greeting Customers
- Customer Relationship Building
- Social Media
- Transaction Processing
- Customer Engagement
- Communication
- Cross Selling
- Retail Store Operations
- Product Knowledge
- Professionalism
- Retail Sales
- Selling Techniques
- De-escalation Techniques
- Upselling
- Company, Product, and Service Knowledge
Details to know
Shareable certificate
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Taught in English
91%
of learners achieved a positive career outcome
See how employees at top companies are mastering in-demand skills
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- Earn a shareable career certificate from CVS Health
There are 4 modules in this course
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Showing 3 of 87
VM
Reviewed on Sep 20, 2023
This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.
MC
Reviewed on Sep 23, 2025
bugs in the assessment feature not giving genuine score for assessments and assignment submission.
TW
Reviewed on Feb 22, 2026
This course is so perfect for beginner. I would recommded it.
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