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Intermediate English: Multichannel Communication

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Intermediate English: Multichannel Communication

This course is part of English Language Skills B1-B2 CEFR: Intermediate Specialization

Instructors: Anna Murray

Included with

Learn more

6 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

3 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

6 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

3 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Write casual messages, such as text messages, social media posts, and email.
Make phone call calls in everyday scenarios, such as calling friends or getting help from customer service.
Communicate effectively at work, whether by message or email.
Manage calls at work, whether by phone or videoconferencing.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

24 assignments

Taught in English

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Build your subject-matter expertise

This course is part of the English Language Skills B1-B2 CEFR: Intermediate Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 6 modules in this course

In this course, you will develop your English conversational skills that you can use to build your personal and professional relationships. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement.

Each week is made up of engaging, short, task-based lessons that can be done anywhere, anytime. Lessons include content from the real world, so you will learn from dozens of real-life examples of people communicating across different media. By the end of the course, you will feel confident texting, writing emails, making phone calls, leaving voicemails, and more in both personal and professional contexts.

Module details

This week, you will learn about this course and understand how to use Voxy's innovative platform.

What's included

4 videos4 readings2 assignments1 app item

4 videosTotal 10 minutes

Welcome to the Intermediate English Specialization4 minutes
Sample Voxy Lesson4 minutes
Studying with Real World Content1 minute
Introduction to 'Intermediate English: Multichannel Communication'1 minute

4 readingsTotal 45 minutes

Do You Need the Voxy App?10 minutes
About Voxy Lessons10 minutes
Needs Analysis & Voxy Orientation5 minutes
Introduction to 'Intermediate English: Multichannel Communication'20 minutes

2 assignmentsTotal 25 minutes

Is This Course The Right Level For You?15 minutes
Learning Goals10 minutes

1 app itemTotal 60 minutes

Needs Analysis & Voxy Orientation60 minutes

This week, you will learn how to make plans using various messaging methods, and you will look at some of the different reasons that people post on social media. You'll also explore the different ways that people keep in touch with friends and family.

What's included

4 readings4 assignments4 app items

4 readingsTotal 20 minutes

Text Messages and SMS5 minutes
Social Media5 minutes
Email5 minutes
Messaging Preferences5 minutes

4 assignmentsTotal 40 minutes

Reflect on This Lesson10 minutes
Reflect on This Lesson10 minutes
Reflect on This Lesson10 minutes
Reflect on This Lesson10 minutes

4 app itemsTotal 220 minutes

Text Messages and SMS55 minutes
Social Media55 minutes
Email55 minutes
Messaging Preferences55 minutes

This week, you will learn about making phone calls in different casual situations. As well as calling friends to catch up, you'll learn how to ask for help and information over the phone.

What's included

4 readings4 assignments4 app items

4 readingsTotal 20 minutes

Calling To Chat5 minutes
Asking For Favors5 minutes
Making Inquiries5 minutes
Customer Service Interactions5 minutes

4 assignmentsTotal 40 minutes

Reflect on This Lesson10 minutes
Reflect on This Lesson10 minutes
Reflect on This Lesson10 minutes
Reflect on This Lesson10 minutes

4 app itemsTotal 220 minutes

Calling To Chat55 minutes
Asking For Favors55 minutes
Making Inquiries55 minutes
Customer Service Interactions55 minutes

This week, we're back in a work context. You will learn about the different communication methods used in the workplace, both internal and external. You'll also learn how to write effective communications that sound professional.

What's included

4 readings4 assignments4 app items

4 readingsTotal 20 minutes

Best Practices for Communicating at Work5 minutes
Internal Communication5 minutes
Using Messaging Platforms5 minutes
Effective Messaging5 minutes

4 assignmentsTotal 40 minutes

Reflect on This Lesson10 minutes
Reflect on This Lesson10 minutes
Reflect on This Lesson10 minutes
Reflect on This Lesson10 minutes

4 app itemsTotal 220 minutes

Best Practices for Communicating at Work55 minutes
Internal Communication55 minutes
Using Messaging Platforms55 minutes
Effective Messaging55 minutes

This week, we're looking at calls in the workplace. You will learn how to make and be part of successful conference and video calls that help to increase productivity and collaboration. You'll also learn how to leave a message when you can't reach someone.