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Learner Reviews & Feedback for Introduction to Customer Service by CVS Health

4.7
stars
177 ratings

About the Course

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a
career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to
improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and
projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By
the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with custome...
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Top reviews

RR

Jul 19, 2023

I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.

GM

Jun 10, 2024

The instructers kept me engaged and I enjoyed every section of this course and learnt a lot.

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51 - 51 of 51 Reviews for Introduction to Customer Service

By elguerary A

Feb 19, 2025

Schlecht