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Learner Reviews & Feedback for Introduction to Technical Support by IBM

4.8
stars
1,052 ratings

About the Course

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to
prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT)
support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different
career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you
can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical ...
...

Top reviews

MB

Jan 7, 2023

I felt this course was very well organized and was a great introduction to tech support. I will be continuing with the next courses for the IBM Technical Support Professional Certificate.

TB

Jul 10, 2023

I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!

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226 - 250 of 253 Reviews for Introduction to Technical Support

By Adnan N

Aug 9, 2022

A very good course for gaining all the brief knowlegde about "What is Technial Support " .

By Mike D

May 28, 2024

Some problems with modules questions that would not respond otherwise okay to go.

By Margarita M

Nov 16, 2023

Sometimes it feels like a lot of repeating information and needs more structure.

By Raja S

Jan 21, 2023

The course

was really

helpful

and informative

content

about

tech support

By Angel K

Aug 22, 2024

Great Info! May need a bit of modernizing, but that may just be me

By Survival M

May 22, 2024

But after completion of this course, no guarantee to get job

By ABHIRUP G

Jan 13, 2023

Its kinda boring but very informative and useful.

By Will L

Feb 2, 2024

Good short course got what I wanted from it.

By Rayn G

Jul 8, 2023

Amazing experience and highly interactive

By Andrew F

Feb 2, 2023

Basic, but informative and foundational.

By Sherwin W

May 21, 2024

It's basic but it's a good review!

By Tyler L

Sep 27, 2022

Helpful with ticketing systems

By Amadeus S

Feb 13, 2023

It taught I learned

By Juzar D

Jul 7, 2024

great course

By Amin H

Jan 15, 2023

Raccomandato

By Hadi N

May 14, 2023

Was great!

By BATHULA P K

Jul 9, 2024

GOOD

By maqsudova i

Dec 21, 2024

zor

By Vincent O

Aug 31, 2022

i

By Faaizah S

Sep 2, 2024

There was some trouble with the Hands On Modules. Some of the instructions were not updated.

By Afreen K

Nov 8, 2024

,,,,,,,,,,,,,,,

By Ana J

Sep 21, 2024

So many technical issues, things not working, not enough help to get it resolved in a timely manner.

By noman j

Jan 12, 2023

there should be more practical work included in this course

By Nick P

Oct 13, 2024

dont feel like i learned much tbh

By Charles M

Feb 14, 2025

Podría mejorarse, tomando en cuenta la cantidad de horas sería mejor un instructor real que una maquina