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Learner Reviews & Feedback for Introduction to Technical Support by IBM

4.8
stars
1,052 ratings

About the Course

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to
prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT)
support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different
career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you
can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical ...
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Top reviews

MB

Jan 7, 2023

I felt this course was very well organized and was a great introduction to tech support. I will be continuing with the next courses for the IBM Technical Support Professional Certificate.

TB

Jul 10, 2023

I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!

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251 - 253 of 253 Reviews for Introduction to Technical Support

By Omar M

Sep 17, 2023

useless, boring and misleading title of the course

By Phit A

Dec 28, 2022

Not as technically in depth as I expected

By Krystal J D L R

Sep 6, 2024

making me pay when i have trial