In this course, you will learn important language to describe how you shop, review what you’ve bought, and assist customers. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement.
Low Intermediate English: Shopping & Customer Service
Low Intermediate English: Shopping & Customer Service
This course is part of English Language Skills A2-B1 CEFR: Low-Intermediate Specialization
Instructors: Rebecca Payne-Passmore
1,964 already enrolled
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Gain insight into a topic and learn the fundamentals.
4.7
(13 reviews)
19 hours to complete
3 weeks at 6 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Describe your overall shopping behaviors and preferences.
Share opinions on products, services, and places.
Understand a variety of customer service interactions.
Respond to customer inquiries and complaints.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
5 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is part of the English Language Skills A2-B1 CEFR: Low-Intermediate Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 6 modules in this course
This week, you will learn about this course and understand how to use Voxy's innovative platform.
What's included
4 videos4 readings1 assignment2 app items1 discussion prompt
This week, you will describe where, when, why, and how you shop the way you do.
What's included
1 video4 readings1 assignment4 app items
This week, you will share your opinions on what to buy and where to buy it in the form of business and product reviews.
What's included
1 video4 readings4 app items1 discussion prompt
This week, you will look at how to use phone calls and emails to provide customers with both general and specific information and resolve their problems.
What's included
1 video3 readings1 assignment3 app items
This week, you will look again at how to provide customers with information and resolve their problems, but this time in person.
What's included
1 video3 readings1 assignment3 app items
This week, you will have the chance to choose the topic you study for your End of Course project.
What's included
3 videos4 readings1 assignment2 app items1 discussion prompt
Instructors
Instructor ratings
5.0 (6 ratings)Offered by
Recommended if you're interested in Learning English
University of Washington
University of California, Irvine
CVS Health
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Reviewed on Apr 9, 2023
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
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