Este curso está diseñado para quienes buscan llevar sus habilidades de venta y servicio al cliente en el sector retail al siguiente nivel. Aquí conocerás los secretos para realizar demostraciones de producto irresistibles, ofrecer un servicio al cliente que cautive y fidelice, implementar estrategias de venta cruzada efectivas y aprovechar el poder del trabajo en equipo para impulsar tus resultados. Aprovecha la oportunidad de aprender de la mano de nuestro experto en entrenamiento de ventas y estrategia comercial, quien te brindará las mejores recomendaciones para maximizar tus resultados y llevar tu carrera en retail al siguiente nivel.
Potencia tus ventas en el sector retail
Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
Ofrecer un mejor servicio al cliente en el sector retail para aumentar el volumen de las ventas y la satisfacción del cliente.
Skills you'll gain
Details to know
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Recently updated!
August 2024
Assessments
2 assignments
Taught in Spanish
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There is 1 module in this course
Entras a una tienda con la esperanza de encontrar ese producto que tanto necesitas, pero te atiende un vendedor que no entiende tus necesidades, que insiste en productos que no te interesan, se impacienta porque no tomas una decisión rápida y te hace sentir incómodo. La experiencia se vuelve frustrante, y al final, te vas sin comprar nada. ¿Te suena familiar? Es una situación muy común y no es lo que queremos para nuestros clientes. Este curso está diseñado para que tú, como profesional de ventas en retail, transformes esas interacciones negativas en experiencias memorables. Aprenderás a realizar demostraciones de producto que realmente conecten, ofrecer un servicio excepcional que haga sentir valorados a los clientes y aplicar técnicas de ventas cruzadas que aumenten tus resultados. ¡No permitas que la mala atención al cliente siga siendo la norma!
What's included
4 videos6 readings2 assignments
Instructor
Offered by
Recommended if you're interested in Marketing
Universidade de São Paulo
Yale University
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