Business Process Optimization (BPO) is essential for the public sector to deliver effective services, meet citizens' needs, and achieve organizational goals. We equip public sector professionals with concepts, methods, and examples, to support their agendas in alignment with their government or public sector organization's vision and goals.
Public Sector Efficiency: Optimizing Business Processes
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
2 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Comprehend the significance of Business Process Optimization in the public sector and its impact on service delivery and organizational performance.
Utilize a structured framework to analyze and optimize existing business processes for increased efficiency and effectiveness.
Apply best practices in planning and executing process improvements aligned with government or public sector organizational goals.
Implement technology and automation to streamline workflows and enhance process efficiency.
Details to know
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Assessments
1 assignment
Taught in English
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There is 1 module in this course
Learners will learn to identify, select, and apply common tools and principles in Business Process Optimization. Upon completing this course, you will learn how BPO can help public sector organizations deliver better services, achieve their goals, and meet the needs of citizens.
What's included
14 videos5 readings1 assignment
Instructor
Offered by
Recommended if you're interested in Leadership and Management
Northeastern University
Coursera Project Network
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Frequently asked questions
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