La diferencia entre un conflicto con tu jefe que termina de manera constructiva y uno que termina de manera negativa está en el modo en el que decidas enfrentar la situación, ¡y qué mejor forma de hacerlo que siguiendo la guía de una de las instituciones educativas más influyentes y prestigiosas del mundo: la Universidad de Harvard!
Resuelve conflictos laborales según la Guía de HBR
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Resuelve conflictos laborales según la Guía de HBR
Instructor: Marcela Castellanos Steffens
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Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
Identificar las causas más comunes de conflicto y tu tendencia natural a la hora de gestionar conflictos.
Prepararte para una conversación difícil, desarrollando estrategias efectivas para llevarla a cabo con éxito.
Resolver conflictos laborales de una manera efectiva, que reconstruya la confianza entre las partes.
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Recently updated!
July 2024
Assessments
1 assignment
Taught in Spanish
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There is 1 module in this course
Los conflictos en el trabajo son inevitables cuando hay diferencias de intereses y personalidades. ¡Pero no tienen porqué ser una fuente de tensión!, pueden convertirse en oportunidades de crecimiento personal y profesional. Esto es posible si sigues las recomendaciones del libro «HBR Guide to Dealing with Conflict» de la Colección de Guías de Harvard Business Review y empiezas por analizar las razones más comunes que llevan al conflicto en el trabajo. En este Bit, aprenderás a identificar qué enfoques funcionan mejor para cada escenario y podrás utilizar esta información para planificar y llevar a cabo conversaciones productivas que conduzcan a la resolución de conflictos.
What's included
7 videos6 readings1 assignment
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