In the complex landscape of business operations, identifying and addressing the underlying causes of issues is crucial for sustainable success. Root Cause Analysis (RCA) is a systematic process used to identify the fundamental causes of problems or events, preventing their recurrence.
(27 reviews)
Recommended experience
What you'll learn
Define Root Cause Analysis and explain its importance in problem-solving
Apply various RCA tools and techniques to identify the root causes of problems
Formulate and implement effective corrective actions to prevent the recurrence of identified issues
Integrate RCA into organizational processes for continuous improvement and operational excellence
Skills you'll gain
Details to know
Add to your LinkedIn profile
1 assignment
See how employees at top companies are mastering in-demand skills
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There is 1 module in this course
This course introduces RCA as a critical thinking methodology, equipping learners with the tools and techniques to dissect problems, understand their core issues, and implement effective solutions. By the end of this course, participants will have mastered the art of RCA, enabling them to enhance operational efficiency, improve product quality, and foster a proactive problem-solving culture within their organizations.
What's included
12 videos4 readings1 assignment2 discussion prompts
Instructor
Offered by
Recommended if you're interested in Business Essentials
LearnKartS
University of Illinois Urbana-Champaign
University of Illinois Urbana-Champaign
Northeastern University
Why people choose Coursera for their career
Learner reviews
Showing 3 of 27
27 reviews
- 5 stars
51.85%
- 4 stars
33.33%
- 3 stars
7.40%
- 2 stars
3.70%
- 1 star
3.70%
New to Business Essentials? Start here.
Open new doors with Coursera Plus
Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.