In the complex landscape of business operations, identifying and addressing the underlying causes of issues is crucial for sustainable success. Root Cause Analysis (RCA) is a systematic process used to identify the fundamental causes of problems or events, preventing their recurrence.
Root Cause Analysis: Principles and Benefits
Root Cause Analysis: Principles and Benefits
Instructor: Luca Berton
1,607 already enrolled
Included with 
Gain insight into a topic and learn the fundamentals.
4.3
(30 reviews)
Beginner level
Recommended experience
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
Define Root Cause Analysis and explain its importance in problem-solving
Apply various RCA tools and techniques to identify the root causes of problems
Formulate and implement effective corrective actions to prevent the recurrence of identified issues
Integrate RCA into organizational processes for continuous improvement and operational excellence
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
1 assignment
Taught in English
See how employees at top companies are mastering in-demand skills
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There is 1 module in this course
This course introduces RCA as a critical thinking methodology, equipping learners with the tools and techniques to dissect problems, understand their core issues, and implement effective solutions. By the end of this course, participants will have mastered the art of RCA, enabling them to enhance operational efficiency, improve product quality, and foster a proactive problem-solving culture within their organizations.
What's included
12 videos4 readings1 assignment2 discussion prompts
Instructor
Instructor ratings
3.8 (12 ratings)Offered by
Recommended if you're interested in Business Essentials
Tableau Learning Partner
University of Pennsylvania
Johns Hopkins University
Automatic Data Processing, Inc. (ADP)
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Learner reviews
4.3
30 reviews
- 5 stars
54.83%
- 4 stars
32.25%
- 3 stars
6.45%
- 2 stars
3.22%
- 1 star
3.22%
Showing 3 of 30
NN
5
Reviewed on Aug 13, 2024
love the short clips and frequent pop questions. great real world examples
PK
5
Reviewed on Aug 6, 2024
I am not in the IT field, however this course creates a foundation for all industries.
SD
5
Reviewed on Jul 30, 2024
I really enjoyed this course and engaging in optional tasks. The instructor is very good and clarity of the different ways to root cause analysis and I did take notes. Thanks
New to Business Essentials? Start here.
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.